Services can be______because the real people who provide them may vary in their abilities and motivations, or even their moods, resulting in differences in perceived quality.

Answers

Answer 1

Answer:

Inconsistent.

Explanation:

Services can be inconsistent because the real people who provide them may vary in their abilities and motivations, or even their moods, resulting in differences in perceived quality.

In Business and customer relationship management, the consistency of a service is solely dependent on the individual saddled with the responsibility of providing the service.

For instance, if Staff X isn't happy about something or is depressed, the staff is most likely to act lukewarm or annoying towards the service takers, therefore making the service inconsistent in comparison with other staffs and days.


Related Questions

A young chef is considering opening his own sushi bar. To do so, he would have to quit his current job, which pays $30,000 a year, and take over a restaurant space that he owns and currently rents to his brother for $24,000 a year. His expenses at the sushi bar would be $50,000 for food and $2,000 for gas and electricity. What are his explicit costs?

Answers

Answer:

$106,000

Explanation:

The computation of explicit costs is shown below:-

Implicit costs = Paid amount in a year + Rent amount

= $30,000 + $24,000

= $54,000

Explicit costs = Expenses amount for food + Expenses amount for gas and electricity

= $50,000 + $2,000

= $52,000

Total amount = Implicit costs + Explicit costs

= $54,000 + $52,000

= $106,000

Therefore we have applied the above formula.

A Notary Signing Agent consistently follows the practice of obtaining borrowers’ thumbprints in his or her journal, but is commissioned in a state that does not require journal thumbprints. A borrower has complied with all other notarization requirements, but objects to leaving her thumbprint in the journal. What should the Notary Signing Agent do?

Answers

Answer:

the Notary Signing Agent should just complete the Signing assignment

Explanation:

In this specific scenario, the Notary Signing Agent should just complete the Signing assignment. This is mainly due to the fact that the Notary agent is commissioned in a state that does not require journal thumbprints, therefore since the borrower has all the correct paperwork requirements the Notary agent would not be breaking any laws by completing the signing assignment, even though it breaks his consistent practice.

Blue Wave Co. predicts the following unit sales for the coming four months:
September: 4,000 units
October: 5,000 units
November 7,000 units
December 7,600 units
The company's policy is to maintain finished goods inventory equal to 60% of the next month's sales. At the end of August, the company had 2,400 finished units on hand.
Prepare a production budget for each of the months of September, October, November, and December.

Answers

Answer and Explanation:

The Preparation of production budget for each of the months of September, October, November, and December is shown below:-

Month                          September         October                November  

Next Month's  

sales in units)              5,000                   7,000                    7,600  

Percentage for ending

inventory                     60%                       60%                       60%  

Ending inventory       3,000                   4,200                       4,560  

Add: Units expected

to be sold                  4,000                   5,000                        7,000  

Total requirements

in units                      7,000                    9,200                        11,560  

Less: beginning

inventory                  2,400                    3,000                         4,200  

Units to be

produced                4,600                      6,200                        7,360

The ending inventory of last month should be the beginning of next month inventory

Daniella is a manager in a big data management company. Based on her sharp management skills, she has the highest number of people assigned under her. Thus, Daniella is in charge of supervising a total number of 35 employees of the company. In this scenario, the number of employees assigned to Daniella refers to her _____.

Answers

Answer:

Span of control.

Explanation:

Daniella is a manager in a big data management company. Based on her sharp management skills, she has the highest number of people assigned under her. Thus, Daniella is in charge of supervising a total number of 35 employees of the company. In this scenario, the number of employees assigned to Daniella refers to her span of control.

A span of control can be defined as the number of people (employees or workers), functions, activities which are being directly controlled effectively and efficiently by a manager in an organization.

Hence, Daniella is responsible for the functions of the 35 employees under her.

Which of the following is a primary feature of the five forces model? It views competition within an industry broadly to include forces such as buyers, suppliers, and the threat of substitutes. It takes into account a firm's internal resources, capabilities, and core competencies. It helps managers determine the changing speed of an industry or the rate of innovation. It is concerned exclusively about the intensity of rivalry among direct competitors.

Answers

Answer:

It views competition within an industry broadly to include forces such as buyers, suppliers, and the threat of substitutes.

Explanation:

The five forces model was developed by Harvard Professor Michael Porter, and it is a broad model of firm competition that takes into account 5 forces: buyer power, supplier power, threat of new entry, threat of substitutes, and competitive rivalry.

The power of suppliers and buyers lies mainly in how many suppliers and buyers exist in the market, because the more participants in a market, the less likely a firm will have market power.

The threat of substitutes is simply the quantity of substitute goods that are present in the market.

Which of the following may be deductible in 2019? a.Fines paid for violations of the law. b.Interest on a loan used in a hobby. c.Bribes that relate to a U.S. business. d.All of these choices are correct. e.None of these choices are correct.

Answers

Answer:

b.Interest on a loan used in a hobby.

Charlie, the CEO of Collier Chemical, likes to boast that his company offers the highest salaries in the industry, has excellent working conditions, and has clear and consistent company policies. Yet he admits his workforce is not highly motivated. Herzberg's research suggests that Collier Chemical is having difficulty motivating its employees because it is focusing on:

Answers

Answer: hygiene factors

Explanation:

From the analysis in the question, we can infer that the organization is focusing on the hygiene factors. According to Herzberg, even though the hygiene factors are vital, they don't motivate workers but they may lead to dissatisfaction at workplace when they're not in place.

Examples of hygiene factors are the organizational policies, relationships with co-workers, compensation, physical work environment, and job security.

Markus Company sells 1,000 bonds of its debt investment in Berta Inc. for $20,000. The original cost of the 1,000 bonds was $18,000. During the prior year, the bonds were reported on the balance sheet at a fair value of $19,000. Assume the investment was accounted for as available-for-sale and all unrealized holding gains and losses have been reversed. The journal entry to record the sale of the bonds should include these credits:

Answers

Answer:

To Investment i.e available for sale $18,000

To Gain on sale of an investment $2,000

Explanation:

The journal entry for the sale of the bond is shown below:

Cash Dr       $20,000

         To Investment i.e available for sale $18,000

         To Gain on sale of an investment $2,000

(Being the sale of the bond is recorded)

For recording this we debited the cash as it increased the assets and credited the investment and gain on sale of investment so that the proper posting could be done

Courington Detailing's cost formula for its materials and supplies is $1,880 per month plus $7 per vehicle. For the month of August, the company planned for activity of 83 vehicles, but the actual level of activity was 48 vehicles. The actual materials and supplies for the month was $2,350. The activity variance for materials and supplies in August would be closest to

Answers

Answer:

$2,216

Explanation:

Cost formula for flexible budget= $1880 + $7 per vehicle

Actual level of activity= 48 vehicle

Materials and supplies in the flexible budget for August= $1,880 per month + ($7 * 48 vehicles)

$1,880 + $336

= $2,216

Golden Company has a binding commitment from another company to purchase its copyright at the end of the asset's useful life. The agreed upon amount is $150,000. When calculating copyright amortization, Golden Company should utilize a residual value of

Answers

Answer:

$150,000

Explanation:

Given an intangible asset like a copyright, it is amortized using the straight-line method, thus, to determine the amount of amortization in a given year, the formula is to divide the copyright's value by the length of its useful life.

However, in this case, since the Golden Company has a binding commitment from another company to purchase its copyright AT THE END of the asset's USEFUL LIFE, then, the value of the copyright equals zero.

What this simply means is that, when calculating copyright amortization, Golden Company should utilize a residual value of $150,000, because the value of the copyright at that moment equals zero.

Sperling Company's master budget shows expected sales of 10,000 units and expected production of 11,000 units for the month of March. Each unit requires 1/2 hour of direct labor. The direct labor rate is $15.00 per hour. Calculate the expected total direct labor cost fo

Answers

Answer:

Results are below.

Explanation:

Giving the following information:

Sales= 10,000 units

Production= 11,000

Standard hours= 0.5

Standard cost= $15

We can calculate the total direct labor cost and the direct labor cost regarding the cost of goods sold.

Total direct labor cost= (11,000*0.5)*15= $82,500

Direct labor for cogs= (10,000*0.5)*15= $75,000

Nash's Trading Post, LLC had an increase in inventory of $88800. The cost of goods sold was $414400. There was a $22200 decrease in accounts payable from the prior period. Using the direct method of reporting cash flows from operating activities, what were Nash's's cash payments to suppliers?

Answers

Answer: $525,400

Explanation:

From the question, we are informed that Nash's Trading Post, LLC had an increase in inventory of $88800, the cost of goods sold was $414400 and that there was a $22200 decrease in accounts payable from the prior period.

Using the direct method of reporting cash flows from operating activities, Nash's's cash payments to the suppliers will be:

= $88,800 + $414400 + $22200

= $525,400

Employers generally restrict or monitor the Internet activity of their employees because the increased use raises the company's ISP rates significantly. True False 4 Although unethical, there are currently no laws in the U.S. for actions such as hacking and sharing copyrighted material. True False 5 Employees who engage in telecommuting may find themselves working more hours, especially if their supervisor feels as if they are always "on the clock." True False 6 Most experts recommend that companies monitor their employees secretly in order to prevent workers from circumventing the technologies used to track them. True False 7 Copyright protection lasts 20 years after the date of publication or release. True False 8 A web developer creates and maintains websites for organizations. True False 9 A _________ excels when it comes to installing, configuring, and supporting computer systems. network administrator software engineer database administrator computer support specialist 10 Creative works such as books, songs, and photographs are protected by copyright law. True False

Answers

Answer:

1. False.

2. False.

3. True.

4. False.

5. False.

6. True.

7. Computer support specialist.

8. True.

Explanation:

1. Employers generally restrict or monitor the Internet activity of their employees because the increased use raises the company's ISP rates significantly: False because it is considered unethical under certain employee rights.

2. Although unethical, there are currently no laws in the U.S. for actions such as hacking and sharing copyrighted material: False because there is a computer fraud and abuse act in existence.

3. Employees who engage in telecommuting may find themselves working more hours, especially if their supervisor feels as if they are always "on the clock.": True

4. Most experts recommend that companies monitor their employees secretly in order to prevent workers from circumventing the technologies used to track them: False because it is not ethical and violates the fundamental rights of the employees.

5. Copyright protection lasts 20 years after the date of publication or release: False because a copyright protection is 95 years from date of publication or release and 120 years from creation.

6. A web developer creates and maintains websites for organizations: True

7. A computer support specialist excels when it comes to installing, configuring, and supporting computer systems.

8. Creative works such as books, songs, and photographs are protected by copyright law: True

What does Eric Ames name as being the most challenging aspect of managing his finances?

Answers

Answer:

"my economy is bad lots of people are poor and lots of people are jobless and homeless  "

Answer:

Eric Ames says that the most challenging aspect of managing his finances having the discipline to say no to things that you feel you want. He says that you will always want something, but it is best to say no for yourself.

Explanation:

got a 100%

have a gr8 day UwU

How does price war affect businesses?

Answers

Price wars can come at a high cost since it decreases a company's profit margins in the short-term. However, price wars can help companies gain a sizable increase in market share and lead to more profitability in the long-term.

According to Mr. Hankel, all below are evidence of falling commodity prices except Group of answer choices Corn sold for 10-11 cents per bushel after 1929 Land prices dropped to around $40/acre. There was lots of market activity, because people could now afford to buy so much more farm products. Eggs sold for as low as 10 cents/dozen.

Answers

Answer:

There was lots of market activity, because people could now afford to buy so much more farm products

Explanation:

The evidence with respect to the price of commodity falls could be arise when the corn sold at 10-11 cents after the year 1929. The dropped in the price of the land to approximate $40 per acre also the egg sold as low as 10 cents per dozen

but the lots of market activity could not reflect the evidence of dropping the price of the commodity

So this same should be considered

Q 9.30: On December 1, 2016, Acme Company places a new asset into service. The cost of the asset is $50,000 with an estimated five-year life and $10,000 salvage value at the end of its useful life. What is the depreciation expense for 2017 if Acme Company uses the straight-line method of depreciation

Answers

Answer:

Annual depreciation 2017= $8,000

Explanation:

Giving the following information:

The cost of the asset is $50,000 with an estimated five-year life and $10,000 salvage value at the end of its useful life.

To calculate the depreciation expense under the straight-line method, we need to use the following formula:

Annual depreciation= (original cost - salvage value)/estimated life (years)

Annual depreciation= (50,000 - 10,000)/5

Annual depreciation= $8,000

Omni Healthcare's analgesic drug Cetaprin has a 40% share in the analgesics market in the country of Terrania. Its closest competitor, Febex, has a 25% share in the market, while four other analgesic brands split the remainder. Which statement indicates that Cetaprin is a cash cow according to the BCG matrix

Answers

Answer:

C) The demand for analgesic drugs in the Terranian market is expected to remain stable.

Explanation:

The options were missing:

A) Omni Healthcare often takes money from other strategic business units to support Cetaprin. B) A customer survey shows that Cetaprin users do not prefer it to other analgesics in the market. C) The demand for analgesic drugs in the Terranian market is expected to remain stable. D) Febex is rapidly gaining market share over Cetaprin due to aggressive marketing efforts. E) The Terranian market for healthcare products is expanding rapidly.

A cash cow is a mature product that is sold in a slow growth market, but holds a significant market share, and generate large and constant cash inflows to the company.

An American company is in a joint venture with an overseas Middle East company. The U.S. managers are particular about time management and appointments for conference calls and meetings. However, their overseas Middle Eastern counterparts are not conditioned the same way and don’t necessarily adhere to schedules. This variation in time management is an aspect of their _____ environment.

Answers

Answer:

This variation in time management is an aspect of their _cultural____ environment.

Explanation:

The working environment of countries differ.  This environment also dictates approaches to issues.  For example, this Middle Eastern company operates in a cultural environment that does not take issues with time management serious unlike the American counterpart.  The prevalent cultural environment may not be easy to overcome.  For this reason, companies engaging in international relationships should factor in this consideration of differences in culture whenever they venture outside.

This variation in time management is an aspect of their cultural environment.

The following information should be considered:

The cultural environment is the important reason for the Saudi Arabia delegation to not adhere to the schedule. This is due to the USA and Saudi Arabia contains different time zones and the Saudi delegates have different cultures and also have working environment unlike USA.

Learn more: brainly.com/question/17429689

A subsidy will increase consumer and producer surplus in a market and will increase the quantity of trades. A subsidy (such as a subsidy for producing corn in the United States) can be considered inefficient because a subsidy results in a quantity:

Answers

Answer: higher than market equilibrium quantity where cost of supplying the unit is more than the willingness to pay

Explanation:

A subsidy is a sum of money that is given to a business or an organization by the government in order to increase the supply and also keep the prices low.

Therefore, a subsidy such as a subsidy for producing corn in the United States can be considered inefficient because a subsidy results in a quantity that is higher than market equilibrium quantity whereby cost of supplying the unit will exceed the willingness to pay.

Lisette works for Southwest Petroleum Corp. Her company is responsible for every aspect of setting up a refinery location for its clients. Southwest Petroleum builds the site, trains personnel, and notifies the client when the refinery is ready for operation. What foreign entry mode does this represent

Answers

Answer:

Turn-key project

Explanation:

Based on this scenario, it can be said that the foreign entry mode being used is known as a Turn-key project. This term refers to when a construction project is completely undertaken by the developer and they take full responsibility of from the design to the completion of the entire project, thus handing the project to the buyer and in ready to use condition. Which is exactly what Southwest Petroleum is doing for its clients.

What is the first thing the law requires you to do when you arrive at an intersection? Explain what you should do if there is an officer directing traffic.

Answers

Answer:

If a law enforcement officer if directing traffic where there are traffic lights, OBEY the officer – not the signals. You must yield the right-of-way to all other traffic and pedestrians at stop signs. Move forward only when the road is clear. At four-way signs, the first vehicle to stop should move forward first.

The very first action we do is stop at the junction as if it were a red light and waiting for police to notify you when it is safe to go.

Explanation:

If a police officer directs traffic in an area with traffic signals, respect the officer rather than the signals. At stop signs, you must surrender the right-of-way to all other cars and pedestrians. Only proceed when the road is clear. When approaching a four-way stop, the first car to halt shall proceed first.

Learn more:

https://brainly.com/question/18468755?referrer=searchResults

Dairy Farm enters into a contract with EZ Serve Ice Cream Company to supply milk. Later, Dairy decides that it is no longer advantageous to fulfill the contract and subsequently fails to perform as promised. EZ files a suit against Dairy. A breach of contract occurred when:_________
A) Dairy entered into a contract with EZ.
B) Dairy decided that it was not advantageous to fulfill the contract.
C) Dairy failed to perform the acts promised in the contract.
D) EZ filed a suit against Dairy.

Answers

Answer:

C

Explanation:

A breach of contract occurs when one of the parties to a contract decides not to honor all or some of the terms spelled out in the contract. In other words, a breach of contract occurs when actionable terms in the contract are neglected by one of the parties to the contract.

The actionable term in the contract signed by both Diary Farm and EZ Serve Ice Cream Company is for Diary Farm to supply milk to EZ Serve Ice Cream Company. Hence, not supplying milk as agreed represents a breach of the contract, all other things being equal.

Correct option: C

Kim Nagele,senior sourcing manager at JCPenney,purchases tons of publication paper annually at a cost of hundreds of millions of dollars.As described and inferred in the text,Mr.Nagele performs all of the following roles in the JCPenney buying center except which?
A) user
B) gatekeeper
C) influencer
D) buyer
E) decider

Answers

Answer: user

Explanation:

From the question, we are informed that Kim Nagele, senior sourcing manager at JCPenney buys tons of publication paper annually at a cost of hundreds of millions of dollars.

Based on the above scenario, we can day that Kim Nagele performs the told of an influencer, gatekeeper, buyer anr the decider. He is not a user as he is not the one using the publication paper.

The practice of "gift giving" between the parties to a business negotiation is considered right and proper in many Asian cultures. However, some Westerners view the practice as a form of bribery, and therefore unethical, particularly if the gifts are substantial. This demonstrates that

Answers

Answer:

It demonstrates that this a difference between two cultures (intercultural communication).

The two best signs of good strategy execution are whether: the company is challenging its current performance targets and whether value chain activities are fully integrated within the strategic response criteria. managers are personally leading the change process and whether they are meeting deadlines set for budgetary requirements. the company is meeting or beating its performance targets and whether it is performing value chain activities in a manner that is conducive to companywide operating excellence. managers are fully behind the changes and whether the company's value chain managers are executing them diligently. the company identifies what the organization must do and how to make the necessary internal changes.

Answers

Answer: the company is meeting or beating its performance targets and whether it is performing value chain activities in a manner that is conducive to companywide operating excellence.

Explanation:

The execution of a good strategy requires a team effort with every managers using their authority to ensure that all the workers under them take active part in the execution of the strategy.

The two best signs of good strategy execution are whether the company is meeting or beating its performance targets and also whether the company is performing value chain activities in a manner which is conducive to companywide operating excellence.

J&R Renovation, Inc., is trying to determine its cost of debt. The firm has a debt issue outstanding with 20 years to maturity that is quoted at 107 % of face value. The issue makes semi-annual payments and has a coupon rate of 9 % annually.
A. What is the company's pretax cost of debt?
B. If the tax rate is 35 %, what is the aftertax cost of debt?

Answers

Answer:

a) 8.36%

b) 5.43%

Explanation:

to find the pretax cost of debt we must find the yield to maturity:

YTM = {coupon + [(face value - market value) / n]} / [(face value + market value) / 2]

YTM = {45 + [(1,000 - 1,070) / 40]} / [(1,000 + 1,070) / 2] = 43.25 / 1,035 = 0.04178 x 2 = 0.08357 = 8.36%

after tax cost of debt = 8.36% x (1 - 35%) = 8.36% x 0.65 = 5.43%

The GDP of a country was $300 billion in 2016. In 2017, consumption spending increased by $200 billion, imports increased by $150 billion, and investment fell by $25 billion, and the country experienced inflation. Real GDP for 2017 will be: econ exam

Answers

Answer: $325 billion

Explanation:

Given: The GDP of a country was $300 billion in 2016. In 2017, consumption spending increased by $200 billion, imports increased by $150 billion, and investment fell by $25 billion

GDP = (Consumption+Investment+(Exports-Imports))

GDP in 2017 = ((GDP in 2016) +Consumption increased - investment decreased-imports increased)

= $300 billion + $200 billion - $25 billion - $150 billion

= $325 billion

Hence, the real GDP for 2017 will be $325 billion.

Marco was a furniture buyer for Wellart Department Stores. Marco was authorized to enter into contracts worth up to $50,000. Marco entered into a contract with Frank's Furniture to purchase $100,000 worth of dining room furniture. If Wellart refuses to honor the contract and Frank's sues:

Answers

Answer:

Frank's will win, as Marco had implied and/or apparent authority.

Explanation:

Frank's will win, as Marco had implied and/or apparent authority.

Express authority is the authority which the principal has expressly given to the agent whether in a written or orally form.

Implied authority ( it can as well be described as usual authority) is the authority of an agent to acts which are reasonably incidental to and necessary for the effective performance of his duties.

So relating the above to the situation at hand, Mark acted based on the authority given to him by Wellart Department Stores. It was an implied authority.

If the price of biscuit per packet increased from N250 to N500 and the quantity bought per week decreased from 300 to 200 packets, determine the elasticity of demand for biscuit.

Answers

Answer:

The the elasticity of demand for biscuit is -0.33.

Explanation:

Elasticity demand is the degree of responsiveness of quantity demanded for a commodity to a change in the price of that commodity.

The elasticity of demand for biscuit can be calculated using the following elasticity of demand formula:

Elasticity of demand =  Percentage change in Qd / Percentage change in price .................. (1)

Where Qd denotes quantity demanded.

Percentage change in Qd = [(New Quantity - Old Quantity) / Old quantity] * 100 = [(200 - 300) / 300] * 100 = -33.33%

Percentage change in price = [(New price - Old price) / Old price] * 100 = [(N500 - N250) / N250] * 100 = 100%

Substituting the values into equation (1), we have:

Elasticity of demand = -33.33% / 100% = - 0.33

Therefore, the the elasticity of demand for biscuit is -0.33.

Note that since -0.33 in absolute term |-0.33| is less than 1, the demand for biscuit is inelastic. That is, the change in the quantity demanded for biscuit responds less than the change in its price.

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