You have recently been promoted to General Manager at Creekview Lodge, a 50 room hotel in Gatlinburg, Tennessee. You started working at the lodge in high school in the restaurant and after college, returned to Creekview as one of the assistant managers before being promoted to hotel manager. Recently, a 200-room hotel opened not far from Creekview Lodge, and although Creekview still maintains near 100% capacity there has been quite a bit of turnover. More than ten employees left to work for the larger hotel which boasted higher pay and better health insurance.

You were informed this morning by the front desk team that the latest customer survey results show a drop in the satisfaction rating for guest room cleanliness. The current report indicates that 73% of guests responded "completely satisfied", 12% responded "satisfied", 10% responded "neither satisfied nor unsatisfied", and 5% responded "unsatisfied." The housekeeping staff lost four employees to the new hotel, so although disappointed, you aren’t surprised by this news. Still, you could not remember a time that the hotel had received such a low satisfaction rating.

As manager of Creekview Lodge, what is your next step in addressing the problem?

a. Take immediate action and require that all rooms be inspected by the hotel manager (you) or an assistant manager before being made available to customers
b. Review the standards of performance and compare to current performance

Answers

Answer 1

As the manager of Creekview Lodge, the next step will simply be to B. Review the standards of performance and compare them to current performance.

From the information given, it was stated that the latest customer survey results show a drop in the satisfaction rating for guest room cleanliness and that several staffs were lost to other companies.

Therefore, it's important to review the standards of performance and compare them to current performance. This will be vital in understanding the various issues that are affecting the company and then addressing them accordingly.

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Related Questions

What are 3 reasons a previously entered transaction may not be found in the bank feed?

Answers

Answer:

Any written evidence in support of a business transaction is called Voucher. Vouchers are the primary evidence of business transactions having taken place.

Explanation:

Why might you visit a brick-and-mortar store instead of shopping online?



Because you're shopping in the middle of the night.



So that you can try out the product then and there.



So you can buy it tax-free.



So you can have it delivered to your door.

Answers

Answer:

so you can have it delivered to your door.

Explanation:

visiting a brick and mortar store, instead of shopping online is you can have it delivered to your door.

what is one best motivational theory?

Answers

Answer:

The Maslow motivation theory

Explanation:

The Maslow motivation theory is one of the best known and most influential theories on workplace motivation

PowerSounds Inc. is a manufacturer of audio equipment. The corporation has production, marketing, accounting, and finance departments. They have a department that makes speakers, turntables, and accessories for professional DJs, and a department that produces equipment for home use. Marlena works in the production department manufacturing speaker components. She reports to the production manager and her project manager. Emmanuel works in the accounting department and also manages public relations. The organization requires all the employees to wear the corporation's T-shirt as part of the uniform. There are also specific procedures that the employees must follow while manufacturing the instruments.

It can be inferred that Marlena works in a ________ department.

a. flat
b. wide
c. narrow
d. line
e. staff

Answers

To be honest I’m not completely sure but think the answer is staff

why is decsion necessary​

Answers

Do you mean decision?

Protectionism helps countries raise their standard of living.



true
false

Answers

Answer:

true

Explanation:

MAKE ME BRAINLIEST THAT'S THE CORRECT ANSWER I’M SMART:)

An investor buys a share of stock for $40 at time t = 0, buys another share of the same stock for $50 at t = 1, and sells both shares for $60 each at t = 2. The stock paid a dividend of $1 per share at t = 1 and at t = 2. The periodic money-weighted rate of return on the investment is closest to:

Answers

The investor's weighted rate of return on the two investments is closest to 31.75%.

Data and Calculations:

Cost of stock = $40

Time (t) = 0

Cost of stock = $50

Stock dividend per share = $1

Dividend at t1 = $2

Dividend at t2 = $2

Profits from sale of stock = $20 and $10 each

Weighted Rate of Return:

For stock 1 = 28.75% ($21/$40 x 100 1/2 + $1/$40 x 2/2)

For stock 2 = 3% ($1/$50 x 100 + $1/$50 x 100 x 1/2)

Weighted rate of return = 31.75% (28.75 + 3%)

Thus, the weighted rate of return on the investment is closest to 31.75%.

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The increase or decrease in owner's equity is reported on the
Question 9 options:

income statement.

statement of owner's equity.

balance sheet.

All of the above

Answers

Answer:

Statement of Owners' Equity

Explanation:

The Statement of Owners' Equity, also referred to as Statement of Stockholders' Equity, is a financial statement used to report the changes in the all of the equity accounts of a corporation. It also reports number of shares and any changes in a firm's preferred, common, and treasury stock that occurred during the year.

The Income Statement (also referred to as the Statement of Earnings) reports the net income or loss of a company for a specific period.  It only reflects revenues and expense accounts of the firm, and not the equity accounts.

The Balance Sheet (also referred to as the Statement of Financial Position) reflects the assets, liabilities, and stockholders' equity accounts of a company as of a specific date. The information contained in its "Stockholders' Equity" section comes from the Retained Earnings Statement. However, the Balance Sheet does not provide the changes in the equity accounts of a company.

Therefore, the correct answer is Statement of Owners' Equity.  

Which interpersonal skills are used to create long-lasting connections with those around you?
O Communication skills
O Listening Skills
O Negotiation skills
O Relationship-building skills

Answers

The interpersonal skills that are used to create long lasting connections with those around you are Relationship-building skills.

Interpersonal skills are those skills and tactics that are used by people to have an effective communication and relationship with others. While some people are born with this skill, for others it is learnt.

Relationship building skills help to develop long lasting relationship with other people.

A person with this skill

Is A good listenerHas empathyThinks of othersPays attention to othersKnows how to say the right words

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Answer:

O Relationship-building skills

Explanation:

got right on test

How does consumer law damage business?

Answers

Complying with the law will avoid legal problems and assure customers about the quality of the products sold by a business. ... It will also help to maintain a good reputation for the business.

rong 200 từ hoặc ít hơn, hãy giải thích một trường hợp sử dụng phân tích lợi ích – chi phí để ra quyết định mà bạn quan sát được trong cuộc sống

Answers

say wHaT?! I don't know what that meanss

Assume that the following data describes the condition of the banking system

Answers

Answer:

what's the data?,so I can answer the question.

If a firm's marginal costs _____ then its _____. Group of answer choices rise; output increases fall; best-response curve shifts rise; forced out of the oligopoly fall; price falls

Answers

If a firm's marginal costs fall, then its price falls.

This is based on the principle that if the marginal cost of a product or firm rises, that implies that the firm is operating at a high fixed cost, thereby leading to an increase in the cost of production, which generally equates to products having a high price.

On the other hand, where there is low marginal cost, production costs reduce because the products are being produced at a lower fixed cost. Thereby leading to lower prices.

Hence, in this case, it is concluded that "If a firm's marginal costs fall, then its price falls."

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what is 5 disadvantages of cryptocurrency?​

Answers

Answer:

What are the disadvantages of cryptocurrencies?

Unregulated Markets: Firstly, the biggest advantage of cryptocurrencies is that they can function without the existence of a central bank that coordinates their activities. However, this is also the biggest disadvantage of these investments. Firstly, since there is no central bank or exchange which mediates all transactions, most of them are irreversible. Secondly, since there is no centralized party or government which enforces its value. The value of the coin is purely determined by the value which peers investors place on it. Hence, if the investing community were to lose interest in a particular cryptocurrency because of a security incident, the units of that currency could become worthless overnight!

Volatile: Cryptocurrencies have still come a long way as compared to the past. However, they are still a very nascent technology. This means that the markets are still extremely volatile. It is common for cryptocurrencies to double in value in a matter of months. It is also common for cryptocurrencies to halve in value within the same period of time. Hence, for the moment cryptocurrencies are used by investors who are not afraid of speculation or volatility. Investors who are looking for a stable source of value for their investments continue to steer clear of the cryptocurrency markets.

Data Loss: The money invested in cryptocurrencies is held in digital wallets which are protected by digital passwords. If the owner deletes these passwords and is not able to recover them on his own, there is a big possibility that the money locked in the digital wallet may become inaccessible to them.

Legal Hassles: The problem with cryptocurrencies is that they are completely anonymous. As a result, they are widely used by crime syndicates and other people indulging in unlawful activities. Since cryptocurrencies are not regulated by the government, criminals find this to be the best way to launder their money. As an investor, this can be problematic. Since the market is completely anonymous, it is possible that investors could be aiding and abetting such money laundering activities without having any knowledge of the same. It is possible that investors might end up in a legal quagmire simply because they traded cryptocurrencies. In order to avoid such problems, many investors avoid investing in cryptocurrencies altogether. Apart from the issues mentioned above, many countries have made issuing and accepting cryptocurrencies an illegal activity. If investors trade these currencies despite the ban, then too, they are involved in illegal activities and could face legal repercussions.

Tax Hassles: Since cryptocurrencies are relatively new, there is still a lack of clarity about how the gains from these investments need to be taxed. Since the rules are not completely clear. Most countries in the world do not have tax gains from cryptocurrencies mentioned in their tax code. Even though this mention has not been explicitly done, investors are supposed to mention the income and pay taxes on them.

Since governments do not have a strong mechanism to determine the exact income from cryptocurrencies, some investors have tried to avoid paying taxes on them. This has landed them in trouble with the tax authorities. In many cases, investors genuinely wanted to pay their dues. However, due to the confusion about the exact nature of tax that needs to be applied to cryptocurrencies, they have been unable to do so. Hence, paying taxes on cryptocurrencies is also a complex task that requires significant transaction costs.

Being a single parent can be tough because
A.
You have twice the income and half the expenses.
B.
Changes in welfare laws increase the amount of time welfare will help the single parent.
C.
Taxes are much higher for single people than for those who are married.
D.
Working to support the family often means paying higher costs for child care.

Answers

Answer:

the answer is letter D

Explanation:

because as a single mother, you have to support your family, and needs to pay higher cost for your children.

The answer is letter D.

If the monopolist faces a constant marginal cost of $5, how much output should the firm produce in order to equal marginal revenue with marginal cost

Answers

Answer:

7

Explanation:

Maybe

Which of the following is NOT a duty imposed on partners?

a.
- Disclosure of full information.

b.
- To account for benefits received.

c.
- Good faith.

d.
- Fidelity (where the partner enters a partnership in another, unrelated, industry).

Answers

Answer:

to account for benefits received

What is a labor market?

Question 6 options:

the availability and demand for jobs in a certain area


a place where people can go to learn about jobs


an online stock exchange that tracks jobs


a career cluster dealing with manual jobs

Answers

Answer:

the availability and demand for jobs in a certain area

A labor market is simply the:

A. Availability and demand for jobs in a certain area.

Based on the given question, we can see that we need to show the correct answer to the question which asked for the definition and explanation of what a labor market is.

With this in mind, we can see that a labor market has to do with how available the demand for jobs are in a certain area and the man power that is needed to fill such vacancies.

Therefore, the correct answer is option A

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True or False: The claim that some people made in the popular press is not consistent with the model in this chapter. True False True or False: The change in the real exchange rate that resulted from the decline in the quality of U.S. products may increase our standard of living. True False

Answers

Answer: true, false

Explanation:

Confronting negative feelings shows weakness.


Please select the best answer from the choices provided

T
F

Answers

In a way both can be correct but if seen in public then It is True.

Answer:

It's False!! :)

Explanation: Don't get it from the guy at the top he's wrong unfortunately

What is the duties of business before transaction?

Answers

Answer:

Social responsibility of business implies that corporate managers must promote the interests of all stakeholders not merely of shareholders who happen to be the so called owners of the business enterprises.

Explanation:

hope it helps you

Has anybody taken this test before? What is the most financially dangerous way to pay for college?
Scholarships
Cash
Credit cards
Federal student loans

Answers

Answer:

well my dads a licensed student loan manager for UCB in CA and he said Federal Student Loans have FIXED INTEREST meaning no matter the change in other people loans your interest rate doesnt change. So it has to be credit cards.

Explanation:

Also credit cards dont have fixed interest rates so say today you have an 8% interest rate and next month it changes to 12% thats because of the fixed rate so in the near future you'd end up paying more in credit card tax then student loans. And student loans payment are negotiable , payments can be somewhat reasonable as for credit cards co.'s they take out a payment either way without you having a say in monthly change until you pay the loan off.

In my personal opinion I think its credit cards.

An important part of dashboard design is ensuring that charts, graphs, and other visual elements are cohesive. This means that they are _____ and make good use of available space.

Answers

An important part of dashboard design is ensuring that charts, graphs, and other visual elements are cohesive. This means that they are balanced and make good use of available space.

A dashboard simply means a visual display of the vital information needed in order to achieve a given objective. It should be noted that dashboards are important as they influence the behavior of a user and boost retention rates.

An important part of dashboard design is ensuring that charts, graphs, and other visual elements are cohesive. Therefore, cohesiveness simply means that they are balanced and make good use of available space.

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A firm has the following sales figures: Year 2011: $2.1 million. Year 2012: $2.3 million. Year 2013 $2.5 million. Year 2014 $2.2 million. Year 2015 $3.1 million. Using the naive approach, determine the forecast for next year's sales. A. $3.2 million. B. $3.1 million. C. $3.4 million. D. $2.5 million

Answers

Answer:

3.1 million

Explanation:

naive approach assumes that your projected data point is just your most recent one

because we have 3.1 million last year we assume that it's going to be that this year

1. Give short introduction of the professions in public service sector.​

Answers

Explanation:

#1 Listen to the team. ...

#2 Respect the chain of command. ...

#3 Get your hands dirty. ...

#4 Deliver on promised results. ...

#5 Resolve conflicts quickly. ...

#6 Value people. ...

Organizational cohesiveness. ...

Respect and trust.

Your new business has 10,000 in monthly fixed expenses. You are selling sandwiches for an average price of $7 per sandwich. Each sandwich has a variable cost associated with production that costs an average of $3. What is your contribution margin?




$2,500


$3


$4


$7


$10,000

Answers

If  each sandwich has a variable cost associated with production that costs an average of $3. Your contribution margin is $4.

Using this formula

Contribution margin=Selling price per unit-Variable cost per unit

Where:

Selling price per unit=$7

Variable cost per unit=$3

Let plug in the formula

Contribution margin=$7-$3

Contribution margin=$4

Inconclusion your contribution margin is $4.

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What’s a good ship name for Ronica and Jaevin

Answers

Ahh let’s say Ships n' Giggles

can someone solve this case?
TIA

Answers

Answer:

a

Explanation:

What is known as assets? ​

Answers

An asset is a resource with economic value that an individual, corporation, or country owns or controls with the expectation that it will provide a future benefit.

Mark Brainliest please

Jake nickells crowdsourcing approach to his business initially kept the business finances under control in all of the following ways except

Answers

Answer:

It eliminated the need for fixed costs.

Explanation:

Jake Nickells crowdsourcing approach to his business initially kept the business finances under control in all of the following ways except that it eliminated the need for a fixed cost.

Crowdsourcing simply means a sourcing model where individuals or organizations obtain goods or services from a large group of participants.

It should be noted that Jake Nickells crowdsourcing approach to his business initially kept the business finances under control as it enabled bulk printing, eliminated the need to hire employees, etc. It should be noted that it didn't eliminate the need for a fixed cost.

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