XYZ Office Supplies is about to introduce a new customer service program that will affect all of its 355 sales and service employees. Job duties will be changed and the employee rewards system will be altered to fit this new customer focus. Moreover, the company wants to improve the efficiency of work processes, thereby removing some of the comfortable (and ofter leisurely) routines that employees have followed over the years. Top management is concerned about the different types of forces resisting change that the company will potentially experience during this change process. XYZ attempts to assist the change process by putting employees in direct contact with customers. Here, the company is trying to:

Answers

Answer 1

By putting employees in direct contact with customers before implementing the new service program, it is an attempt by XYZ to create urgency for change.

How to implement organizational changes?

Changes can impact the way work is performed, altering the organizational culture in some cases, which can generate resistance. To reduce this situation, it is essential to implement the changes gradually, with objectivity and clarity about the benefits that will be achieved.

Therefore, organizational changes must be implemented smoothly, in order to provide optimal training and security for the employee.

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Related Questions

The ________ of an ad is defined as the average number of times a person must see or hear a message before it is truly received.

Answers

An effective frequency of an ad means the average number of times a person must receive a message before it is truly received.

What is an effective frequency?

It means the number of times that a consumer must be exposed to an advert before the optimization of their likelihood of completing whatever the desired action is will be possibie.

In conclusion, these measures is serves a necessary tactic to drive customers' exposure to a message, product, or service

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Lily Tucker (single) owns and operates a bike shop as a sole proprietorship. In 2021, she sells the following long-term assets used in her business: Asset Sales Price Cost Accumulated Depreciation Building $ 232,800 $ 202,800 $ 54,800 Equipment 82,800 150,800 25,800 Lily's taxable income before these transactions is $193,300. What are Lily's taxable income and tax liability for the year

Answers

Lily’s taxable income for the year is $235,900, and her tax liability for the year is $45,152.50.

Calculation of taxable income and tax liability

Note: See the attached photo for the proper arrangement of the table in the question.

These can be calculated as follows:

Profit on building = Sales price of building – (Cost of building – Accumulated Depreciation of building) = $232,800 – ($202,800 - $54,800) = $84,800

Loss on equipment = (Cost of equipment – Accumulated Depreciation of equipment) - Sales price of equipment –= ($150,800 - $25,800) - $82,800 = $42,200

Net profit = Profit on building - Loss on equipment = $84,800 - $42,200 = $42,600

Taxable income before transaction = $193,300

Total taxable income = Taxable income before transaction + Net profit = $193,300 + $42,600 = $235,900

In line with the tax rules, we have:

Tax Liability = ((Taxable income before transaction - $85,650) * 28%) + ((17,442 + Net profit) *25%) = (($193,300 - $85,650) * 28%) + (($17,442 + $42,600) *25%) = $45,152.50

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If reserves increase by $8 billion, what is the difference in the resulting change in checkable deposits when the required reserve ratio is 12.5 percent compared to when it is 10 percent

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The difference in the resulting change in checkable deposits when the required reserve ratio is 12.5 percent is $16 billion.

                                                     

Difference in the resulting change

Using this formula

Difference in the resulting change=(Increase in reserve/required reserved ratio of 10%)-(Increase in reserve/required reserved ratio of 12.5%)

Let plug in the formula

Difference in the resulting change=($8 billion/0.10)-($8 billion/0.125)

Difference in the resulting change =$80 billion-$64 billion

Difference in the resulting change=$16 billion

Therefore the difference in the resulting change in checkable deposits when the required reserve ratio is 12.5 percent is $16 billion.

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An additional cost from selecting a certain course of action is a(n): Multiple Choice Sunk cost. Period cost. Pocket cost. Discount cost. Incremental cost.

Answers

Answer:

Incremental cost.

Explanation:

Hope that helps!!

Suppose the market for money, drawn with the value of money on the vertical axis and the quantity of money on the horizontal axis , is in equilibrium. If the money supply increases, then at the old value of money there is an

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If the money supply increases, then at the old value of money there is an excess supply of money that will result in an increase in spending. The entire amount of money in circulation in an economy at any given time is referred to as the money market.

What is money market?

The money market is defined as dealing in debt with a maturity of less than one year. Investors use it to make a modest profit.

While governments and corporations use it to keep their cash flow constant. Long-term debt and equity instruments are sold and bought on the capital market.

Thus, excess supply of money that will result in an increase in spending.

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A contractionary monetary policy combined with an expansionary fiscal policy will:.

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If fiscal policy is expansionary and monetary policy is contractionary, interest rates will almost certainly rise because both measures serve to raise interest rates.

What do the terms Monetary Policy and Fiscal Policy mean?

The Monetary policy regulates the amount of money available in an economy as well as the channels by which new money is provided. A central bank's goal in controlling the money supply is to impact macroeconomic factors such as inflation, consumption rate, economic growth, and general liquidity.

Fiscal policy is the process through which a government modifies its spending levels and tax rates in order to monitor and impact the economy of a country. It is a monetary policy strategy in which a central bank controls a country's money supply. These two policies, in various combinations, are used to direct a country's economic goals.

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Calculate the total return for each fund. Take the ending value divided by 1,000 (the beginning value), subtract 1, and multiply by 100. What are your investment returns for your money market fund and your stock fund

Answers

The total return for each fund is calculated as follows:

                                 Money Market Fund       Stock Fund

Total return                             35%                         25%.

What is the total return?

The total return can be computed using the given formula.

It can also be computed as the dollar returns divided by the beginning value (investment cost), multiplied by 100.

Question Completion with Calculations:

                                 Money Market Fund       Stock Fund         Total Fund

Beginning value                 $1,000                         $1,000             $2,000

Ending value                      $1,350                         $1,250              $2,600

Total return                          $350                            $250                $600

Using the given formula, the total return for each fund is as follows:

Total return          ($1,350/$1,000 - 1) x 100   ($1,250/$1,000 - 1) x 100

=                                   35%                                     25%                   30%

Thus, the total return for each fund is 35% for the Money Market Fund and 25% for the Stock Fund.

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________ is the process by which the consumer surveys the environment for appropriate data to make a reasonable decision. Problem recognition Information search Evaluation of alternatives Product choice

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Information search is the process by which the consumer surveys the environment for appropriate data to make a reasonable decision

What is information search?

It is the process of gathering relevant information as regarding a particular goods and services.

This information helps the consumer to make appropriate decision as regarding a commodity.

Therefore, Information search is the process by which the consumer surveys the environment for appropriate data to make a reasonable decision.

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Which is a profit seeking organization that has both depositors and borrowers and is equally responsible to both

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A  profit seeking organization that has both depositors and borrowers is: Commercial banks.

What is commercial bank?

Commercial bank is a financial institution  that offers various product and  services such as:

Receive or accept deposit Give out loan to borrowersOperate a saving account and checking account etc

Commercial bank perform important function as they offers loan to their customers.

Therefore a profit seeking organization that has both depositors and borrowers is: Commercial banks.

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On a personal income statement, ____ and ____ are the normal designations for profit and loss for an individual.

Answers

On a personal income statement, cash surplus and cash deficit are the normal designations for profit and loss for an individual.

What is personal income statement?

Personal income statement  can be defined as the statement that shows  or summarize your expenditure and revenue  over a particular period of time.

Personal income statement is important as enables a company to know their cash surplus as well as cash deficit .

Therefore on a personal income statement, cash surplus and cash deficit are the normal designations for profit and loss for an individual.

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If the approximate market value for of a $1,000 corporate bond is $1,200 and it pays 6 percent interest, then what are comparable bonds paying?

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The comparable bonds pay a 5% interest rate when the approximate market value of a $1,000 corporate bond is $1,200 and it pays 6 percent interest.

What are bonds?

A bond is a type of financial security in which the issuer owes the holder debt and is obligated depending on the terms to repay the principal of the bond as well as interest over a specified period of time.

Given that,

Approximate market value of $1,000 is $1,200

Interest rate is 6%

[tex]\rm\,Annual \; Interest = (face \; value)\times Interest \; rate\\ \rm\,Annual \;Interest = 1,000 \times 6\%\\ \rm\,Annual \;Interest = 60\\\\Calculation of comparable bond interest rate:\\\\Approximate \;bond \;value = \frac{Annual\; interest}{Comparable \;interest\; rate} \\\\1200 =\frac{60}{Comparable\; Interest \;Rate} \\\\Comparable\; Interest\; Rate = 5\%[/tex]

Hence, the comparable bonds pay a 5% interest rate.

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When Janet sends out an e-mail to her subordinates reminding them that the offices will be closed for the upcoming holiday weekend and wishes them all a good time with their friends and family, it is an example of ________ communication.

Answers

The fact that Janet sent out an e-mail to her subordinates to remind them of the office closure would make this an example of a One-way communication.

What is a one-way communication?

This is a communication where the sender of the message does not expect a response to their message.

Janet sent an e-mail reminding her subordinates that there would be an office closure but did not ask for a response to her message. This was therefore a one-way communication.

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A high-end jewelry designer creates several different brands of jewelry for women of different ages and tastes. To gain the greatest exposure to her potential customers on social media, her SMIS should be designed to use the platforms that

Answers

For a high-end jewelry designer to gain exposure to her potential customers she should use social media that have the highest reach of woman that uses Jewelry.

What is social media?

Social media are platforms that allows for interaction among individuals, this is done online through internet facilities and it allows to reach wide range of audience.

It allows for sales and marketing of different products.

Therefore, For a high-end jewelry designer to gain the greatest exposure to her potential customers she should use social media that have the highest reach of woman that uses Jewelry.

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Chang Industries has already spent $230,000 to produce tables. Those tables can be sold as is for $442,000. Alternatively, the tables can be processed further by finishing them with a stain for an additional cost of $150,000. The stained tables can be sold for $620,000. Chang should:

Answers

Incremental revenue is often compared to production costs. The stained tables can be sold for $178,000.

What is incremental revenue?

Incremental revenue is the profit that a business earns through rising sales.

It can be used to determine the additional revenue generated by a particular product, investment, or direct sale from a marketing campaign when sales value has grown.

As per the information,

the tables could be sold for $442,000 and after additional processing the tables can be sold for $620,000. The incremental revenue is equal to $620,000 - $442,000 = $178,000

Therefore,The stained tables can be sold for $178,000.

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Decisions related to _____ are considered structured decisions at the operational management level of an organization

Answers

Answer:setting queue priorities

Explanation:

what is one key difference between payday loans and title loans?

Answers

Personal loans usually have a fixed interest rate and a predetermined payback period. The length of your loan might range from 24 to 60 months. Rates will be determined mostly by your credit score and credit history, and can range from single digits to triple digits. Fees differ depending on the lender.

Title loans are high-interest, short-term loans secured by the title of your vehicle. The amount you may borrow is determined by the car's worth, and payback terms range from 15 to 30 days. Rates can be in the tens of thousands of dollars.

A retail outlet that focuses on one type of product category at very competitive or discount prices and often dominates the market is referred to as a __________. Group of answer choices category killer. hypermarket. department store. general merchandise store.

Answers

Retail outlet that focuses on one type of product category at very competitive or discount prices and often dominates the market is referred to as a department store

What s department store?

department store is store that sells in retail with different types of goods included.

The price are often discounted became they sell in abundance.

Therefore, retail outlet that focuses on one type of product category at very competitive or discount prices and often dominates the market is referred to as a department store

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An advantage of an enterprise resource planning (ERP) system is that to implement it, an organization need not attempt to do everything at once. Group of answer choices True False

Answers

Enterprise Resource Planning systems allow an organization to avoid having to do everything at once so this is TRUE.

What does an ERP system do?

It enables an organization to plan out its activities so that the organization can become more successful.

ERP takes into account, the constraints and resources of a company and for this reason, will not require that all plans are executed at once but sequentially.

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The profits from various forms of trafficking are estimated to be _____ annually.

Answers

Answer:

The answer is $150 billion

Explanation:

The profits from various forms of trafficking are estimated to be $150 billion annually.

What is the market value of one share of Beaver Business Inc. stock if the company just paid an annual dividend of $6.16, the dividends will increase by 3.6 percent annually, and you require a return of 7.7 percent

Answers

Based on the dividends, the growth rate, and the return required, the price for Beaver Business's stock is $155.65

What is the market price of Beaver Business's stock?

This can be found by the formula:
= (Current dividend x ( 1 + growth)) / (Required return - Growth rate)

Solving gives;

= (6.16 x 1.036) / (7.7% - 3.6%)

= $155.65

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An investor who goes short in a futures contract will _____ any increase in value of the underlying asset and will _____ any decrease in value in the underlying asset. Multiple Choice pay; pay pay; receive receive; pay receive; receive

Answers

An investor who goes short in a futures contract will pay any increase in value of the underlying asset and will receive any decrease in value in the underlying asset

Who is an investor?

An investor is an individual who has invested certain amount of money in a business, firm or organization.

There is an agreement on the amount invested and how profit will be shared in the business.

Therefore, an investor who goes short in a futures contract will pay any increase in value of the underlying asset and will receive any decrease in value in the underlying asset.

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Which buyer type has an open mind and tends to take chances on new products without hesitation?
a. ready buyer
b. logical buyer
c. stubborn buyer
d. emotional buyer

Answers

Answer:

A

Explanation:


Which of the following is a risk involved in both sales and leases?
OA. Loss due to damaged property
B. Disputed ownership
OC. A greater residual value than the actual market value of the
property
OD. Being forced by the owner to cease use of the property

Answers

Loss due to damaged property is the risk involved in both sales and leases. Thus, Option A is the correct statement.

What is the difference between a Sale and a Lease?

The primary distinction between sale and lease is that a sale occurs when the owner of a property gives up ownership in exchange for money.

A lease, on the other hand, is when the owner of specific property rents out the property for a set period of time.

Thus, Option A. Loss due to damaged property is the correct statement.

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Answer:

A. Loss due to damaged property

Explanation:

In both sales and leases the buyer runs the risk of having a loss due to damaged property whether it occur while transferring or before/after the property was bought. Usually title insurances and other insurance is bought to fight against the risk that may occur.

The firm will pay the dividend to all shareholders of record on a specific date, set by the board, called the ________ date.

Answers

Answer:

organisation mineral resources

The accounting scandals of the early 2000s led many people to question the legitimacy of.

Answers

Ratio analysis as a means of evaluating the performance of a firm

Maude enters into a contract with Dr. Hibbert to provide surface materials for Dr. Hibbert's tennis courts by April 1 for a tournament to begin May 1. The contract specifies an amount to be paid if the contract is breached. This is a liquidated damages clause if the amount is:

Answers

Answer:

okay the amount is high just know that

Rasheed works for Company A, earning $421,000 in salary during 2021. Assuming he is single and has no other sources of income, what amount of FICA tax will Rasheed pay for the year

Answers

Based on 2021 FICA tax rates, the amount of FICA taxes that Rasheed will pay in 2021 is $16,947.60.

What are Rasheed's FICA taxes?

He will pay 6.2% for Social Security on the first $148,800:
= 6.2% x 142,800

= $8,853.60

He will also pay 1.45% for Medicare:

= 1.45% x 421,000

= $6,105

He will pay 0.9% for all amounts above $200,000 for Medicare Surtax:

= 0.9% x (421,000 - 200,000)

= $1,989

Total is:

= 1,989 + 6,105 + 8,853.60

= $16,947.60

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You see a pair of jeans on sale for 10% off the regular price of $50. You have a credit card with a 13% interest
rate. If you buy the jeans today with the credit card and pay them off after two months, are
you paying more or less than the regular $50 price for them? Please explain your decision

Answers

The person will pay more than the regular $50, he will pay $50.85 for the jeans that he brought for the with the credit card.

What is credit card?

A credit card is a payment card that is issued to users to inform them of their need to pay a merchant for goods and services based on their outstanding debt.

The rebate of 55 days are given to the credit card holder for the repayment of money that he purchased with the help of credit card.

In the given case, the customer will pay $45 for purchasing the shoes of $50, with the help of credit card. He makes the payment of $45 by the credit card.

He will incur the interest at the rate of 13% on the regular price of $50, because the limit of 55 days is crossed.

[tex]\$45 \times 13\% = 50.85[/tex]

Therefore, the person will pay more from the regular price of $50.

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The benefit of a mutual fund for investors is that.

Answers

Answer: investing in mutual funds is diversification

Explanation:hope this helps :3 Please mark me brainliest

Business firms sometimes refer to social media as ________ media.

Answers

Business firms sometimes refer to social media as consumer generated media.

What is social media?

Social media is an internet-based form of communication which enhance users sharing of ideas, thoughts and information.

There are many forms of social media, like

BlogsPhoto-sharing sitesVirtual words

Hence, business firms sometimes refer to social media as consumer generated media.

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