Scenario (fictional): Silvan Container Works is a mid-sized organization that is also global. They sell most of their containers internationally although they are based in the U.S. The company’s containers are made with natural raw materials such as clay, stone, and natural woven fibers to create containers that are safe for a multitude of personal and industrial uses. They have a customer service department call center that is located in Germany where the customer service representatives (CSRs) are quadrilingual. The CSRs’ first language is German because management required they be native born German citizens with at least 15 years customer service experience when they were hired. The CSRs are a close knit group, and share stories with each other regarding their customers between their shifts and during their scheduled breaks in the employee break room. Their biggest complaint has been their lack of control over affecting results or problem resolution for their customers on the job.
Lately there have been excessive complaints logged into the Customer Relationship Management (CRM) System to which all the managers have access. There are customer complaints that the CSRs misunderstand the customer’s concerns and that they demonstrate a lack of empathy.
Discuss the potential problems and opportunities based on the limited information in the scenario

Answers

Answer 1

The potential problems including limited problem-solving authority, communication barriers, cultural differences and opportunities based on the limited information in the scenario including employee empowerment and cultural sensitivity training.

In the scenario presented, Silvan Container Works is a mid-sized, global organization that manufactures eco-friendly containers using natural raw materials. They have a customer service call center located in Germany, staffed with quadrilingual, native-born German CSRs. The CSRs share their experiences and frustrations with each other, particularly regarding their lack of control over customer problem resolution.

Potential problems:
1. Limited problem-solving authority: The CSRs' inability to affect results or resolve issues for customers could lead to customer dissatisfaction and a negative impact on the company's reputation.

2. Communication barriers: Despite the CSRs being quadrilingual, there may still be potential language barriers with customers from other countries or who speak different dialects.

3. Cultural differences: The requirement for native-born German citizens with extensive customer service experience may limit diversity within the customer service team, which could hinder understanding and empathizing with customers from diverse backgrounds.

4. Potential for employee burnout: Sharing customer complaints and frustrations among the close-knit group of CSRs could lead to an increase in stress and potential burnout, affecting employee morale and performance.

Opportunities:
1. Employee empowerment: By providing the CSRs with more authority to resolve customer issues, the company could potentially increase customer satisfaction and foster a sense of ownership and pride within the customer service team.

2. Cultural sensitivity training: Offering training in cultural sensitivity and effective communication could help the CSRs better understand and assist customers from various backgrounds.

3. Diversification of staff: Expanding the hiring requirements to include candidates with diverse backgrounds and experiences could lead to a more well-rounded customer service team and improve the company's ability to connect with a wider range of customers.

4. Support and stress management: Encouraging open communication and providing resources for stress management could help alleviate potential burnout among CSRs, leading to improved employee morale and performance.

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Related Questions

Javier and Anita Sanchez purchased a home on January 1 of year 1 for $1,000,000 by paying $200,000 down and borrowing the remaining $800,000 with a 6 percent loan secured by the home. The Sanchezes made interest-only payments on the loan in years 1 and 2. (Leave no answer blank. Enter zero if applicable. ) Problem 14-46 Part a a. Assuming year 1 is 2017, how much interest would the Sanchezes deduct in year 2?

Answers

The amount of interest that the Sanchezes would deduct in year 2 would be $48,000.

This is because they took out a 6 percent loan of $800,000 to purchase their home for $1,000,000 and made interest-only payments in both year 1 and year 2.

Therefore, the annual interest on the loan is $48,000, and since they paid this amount in year 1, they would also deduct this same amount on their tax return in year 2.

It is important to note that the deduction for mortgage interest is a common tax benefit for homeowners in the United States. This deduction allows homeowners to deduct the interest paid on their mortgage from their taxable income, which can result in a significant tax savings.

However, there are certain limitations to this deduction, such as a cap on the amount of mortgage debt that is eligible for the deduction and income limits for those who can claim the deduction.

Additionally, it is worth mentioning that while the Sanchezes made interest-only payments in the first two years of their loan, they would eventually need to start making principal payments as well.

This means that their monthly mortgage payments would likely increase over time as they pay down the principal balance on their loan.

Homeowners should carefully consider the financial implications of taking out a mortgage and ensure that they can comfortably afford the payments over the life of the loan.

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Suppose you are running a business and incur the following monthly expenses: labor costs are $80,000; raw materials and business supplies are 30,000; equipment leasing expenses are $7,000; finance charges on loans are $3,000. you are not paying rent, because you own the building in which you operate the business. if you had rented it out, however, you would have received $12,000 in rent income. you also estimate the value of your own time to equal $40,000. if the total revenue is $500,000, compute your economic and accounting profit?

explain the scope of managerial economics.

if the demand function for an industry is

d = 500 - .01q and its supply function is 5 + .04q, what will be its competitive equilibrium output and price levels?

suppose that a firm’s profit function is given by the following relationship: π = -25 + 100q1 + 95q2 – 10q12 – 5q22 – 5q1q2 where q1 and q2 are the respective quantities of the two products that the firm manufactures and sells.

determine:

a. the values of q1 and q2 that maximize π

b. the maximum value of π

Answers

The accounting profit of the business is $380,000.

The competitive equilibrium price level is $410.

Economic Profit:

Economic profit is the difference between total revenue and all costs, including opportunity costs. Opportunity costs refer to the value of the next best alternative that is forgone when making a decision. In this scenario, the economic profit can be calculated as follows:

Total Revenue = $500,000

Total Costs = Labor costs ($80,000) + Raw materials and business supplies ($30,000) + Equipment leasing expenses ($7,000) + Finance charges on loans ($3,000) + Opportunity cost of not renting the building ($12,000) + Opportunity cost of the owner's time ($40,000) = $172,000

Economic Profit = Total Revenue - Total Costs = $500,000 - $172,000 = $328,000

Therefore, the economic profit of the business is $328,000.

Accounting Profit:

Accounting profit is the difference between total revenue and explicit costs, which include all actual expenses incurred in running the business. In this scenario, the accounting profit can be calculated as follows:

Total Revenue = $500,000

Total Explicit Costs = Labor costs ($80,000) + Raw materials and business supplies ($30,000) + Equipment leasing expenses ($7,000) + Finance charges on loans ($3,000) = $120,000

Accounting Profit = Total Revenue - Total Explicit Costs = $500,000 - $120,000 = $380,000

Therefore, the accounting profit of the business is $380,000.

Scope of Managerial Economics:

Managerial economics is the application of economic principles and theories to aid decision-making in a business setting. It involves the use of economic analysis to solve business problems and make optimal decisions. The scope of managerial economics includes demand analysis, production analysis, cost analysis, pricing decisions, profit analysis, capital budgeting, and risk analysis. In this scenario, the owner of the business could use managerial economics principles to maximize profits by analyzing costs, pricing decisions, and production levels.

Competitive Equilibrium Output and Price Levels:

The demand function for an industry is d = 500 - 0.01q, and its supply function is 5 + 0.04q. To determine the competitive equilibrium output and price levels, we need to find the quantity at which the demand and supply functions intersect. This is the point where the market is in equilibrium, and the price and quantity will be stable.

Setting the demand function equal to the supply function:

500 - 0.01q = 5 + 0.04q

0.05q = 495

q = 9,900

Therefore, the competitive equilibrium output level is 9,900 units. To find the equilibrium price, we can substitute the equilibrium quantity into either the demand or supply function:

Price = 500 - 0.01(9,900) = $410

Therefore, the competitive equilibrium price level is $410.

Maximizing Profit:

The profit function of the firm is given by: π = -25 + 100q1 + 95q2 – 10q1^2 – 5q2^2 – 5q1q2, where q1 and q2 are the quantities of the two products that the firm produces and sells. To determine the values of q1 and q2 that maximize profit

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bob’s assets add up to be $85,900. Bob’s liabilities added up to be $130,600. Calculate Bob’s net worth 
a. $44,700
b. -$44,700
c. $85,900
d. $130,600

Answers

The Bob's net worth is, -$44,700, if assets add up to $85,900 and liabilities added up to be $130,600. Option b is correct.

Net worth is the difference between an individual's total assets and total liabilities. In this case, Bob's assets are worth $85,900, which include things such as cash, investments, real estate, and personal property. On the other hand, his liabilities, which are his outstanding debts and financial obligations, add up to $130,600, which include things such as loans, mortgages, credit card balances, and other debts.

Bob's net worth can be calculated by subtracting his liabilities from his assets:

Net worth = Assets - Liabilities

Net worth = $85,900 - $130,600

Net worth = -$44,700

Therefore, the answer is (b) -$44,700, which means that Bob's liabilities exceed his assets, resulting in a negative net worth.

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the first step in developing an abc system is question content area bottom part 1 a. identify the primary activities and estimate a total cost pool for each. b. select an allocation base for each activity. c. calculate an activity cost allocation rate for each activity. d. allocate the costs to the cost object using the activity cost allocation rates

Answers

The first step in developing an ABC system is identify the primary activities and estimate a total cost pool for each. So the option A is correct.

An Activity-Based Costing (ABC) system is a method of assigning costs to activities and products based on the resources used. The primary activities should be identified first as these activities are the ones that consume the most resources and will have the greatest impact on the total cost pool.

After identifying the primary activities, it is important to estimate the total cost pool for each activity. This involves identifying the cost elements associated with each activity, such as labor, materials, overhead, etc., and assigning a cost to each.

This will then provide a total cost pool for each activity, which can be used to accurately allocate costs to products and services. By understanding the costs associated with each activity, it is possible to identify areas that are inefficient or need improvement to reduce costs. So the option A is correct.

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Flag Review the video: "The Fifth Discipline in Three Minutes" located on You tube Peter Senge, Author of the book "Fifth Discipline" said, "When I look at effort to create change in big companies over the past ten years, I have to say there is enough evidence of success to say that change is possible - and enough evidence of failure to say that it isn’t likely." Please discuss your view of the rigors of organizational change and strategies for leading change. Based on that understanding, identify three imperatives for leaders who want to be successful change agents. Please strengthen your claims using supporting citations.

Answers

To be an effective change agent in an organization, leaders need to follow some strategies.

Some strategies to lead the change:

Be a role modelCommunicateEmpower employer

The strategies to lead the change

The following are some strategies to lead the change:

Be a role model:

Change agent leaders must lead by example. They must show the behavior they want others to follow. It can lead to high morale and job satisfaction in the workplace. Good leaders inspire others by providing a vision that has a sense of purpose and direction.

Communicate:

Communication is one of the most critical components of change management. Leaders need to develop clear, consistent, and honest communication channels to ensure that all stakeholders are informed, engaged, and committed to the change. It helps to reduce uncertainty, clarify expectations and goals, and minimize resistance to change.

Empower employees:

Leaders need to empower their employees to be active agents of change. Leaders should trust their employees to make the right decisions and let them work independently. It increases the commitment of employees and brings new perspectives and ideas to the organization.

Change is a rigorous process, and organizational change may often be unsuccessful. Some change agents may face resistance to change, which can be overcome by gaining support from influential members of the organization.

When implementing change in an organization, leaders must be open to feedback, collaborate with employees, and stay committed to the change. Leaders who understand the rigors of change and use appropriate strategies can be successful change agents. 

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Suppose Hilda hires labor at $8 per hour and capital costs $10 per unit. What is the minimum cost of producing 200 gooseberry pies?

Answers

The minimum cost of  producing gooseberry pies would be $900 ($800 for labor and $100 for capital).  

To find the minimum cost of producing 200 gooseberry pies, we need to consider the cost of both labor and capital.

If Hilda hires labor at $8 per hour, we need to determine the number of hours required to produce 200 pies.

Assuming each pie takes 0.5 hours to make, we would need 100 hours of labor. This would cost $800 in total.

Next, we need to consider the cost of capital. If each unit of capital costs $10, we need to determine the number of units required to make 200 pies.

Assuming each unit can make 20 pies, we would need 10 units, which would cost $100.

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What is the purpose of an order of magnitude cost estimate?
a.It compares the cost of this project to a similar project in the past
b.It provides a detailed breakdown of all costs for a project
c.It identifies costs related to risk
d.It can quickly give enough information to decide whether to approve the project charter

Answers

The purpose of an order of magnitude cost estimate is option D - it can quickly give enough information to decide whether to approve the project charter.

Order of magnitude cost estimate

An order of magnitude estimate provides a rough estimate of the cost of a project that needs to be undertaken, usually within a range of plus or minus 50%. This allows decision-makers to quickly determine if the project is feasible and worth pursuing further. It is a high-level estimate and does not provide a detailed breakdown of costs, nor does it compare costs to past projects or identify risks related to costs.

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SkyChefs, Inc. , prepares in-flight meals for a number of major airlines. One of the companyâs products is grilled salmon in dill sauce with baby new potatoes and spring vegetables. During the most recent week, the company prepared 7,200 of these meals using 2,800 direct labor-hours. The company paid its direct labor workers a total of $22,400 for this work, or $8. 00 per hour. According to the standard cost card for this meal, it should require 0. 40 direct labor-hours at a cost of $7. 50 per hour. Required: 1. What is the standard labor-hours allowed (SH) to prepare 7,200 meals? 2. What is the standard labor cost allowed (SH Ã SR) to prepare 7,200 meals? 3. What is the labor spending variance? 4. What is the labor rate variance and the labor efficiency variance?

Answers

The standard labor-hours allowed (SH) to prepare 7,200 meals is 2,880 hours. The standard labor cost allowed (SH x SR) to prepare 7,200 meals is $21,600. The labor spending variance is $800 unfavorable. The labor rate variance is $140 unfavorable and the labor efficiency variance is $1,440 favorable.

The standard labor-hours allowed (SH) to prepare 7,200 meals can be calculated by multiplying the number of meals by the standard direct labor-hours per meal

7,200 meals x 0.40 hours per meal = 2,880 standard direct labor-hours

The standard labor cost allowed (SH x SR) to prepare 7,200 meals can be calculated by multiplying the standard direct labor-hours by the standard labor rate per hour:

2,880 standard direct labor-hours x $7.50 standard labor rate per hour = $21,600 standard labor cost allowed

The labor spending variance is the difference between the actual labor cost and the standard labor cost allowed:

Actual labor cost - (SH x SR) = $22,400 - $21,600 = $800 unfavorable labor spending variance

The labor rate variance is the difference between the actual labor rate and the standard labor rate, multiplied by the actual hours worked:

(AH x AR) - (AH x SR) = (2,800 x $8.00) - (2,800 x $7.50) = $2,240 - $2,100 = $140 unfavorable labor rate variance

The labor efficiency variance is the difference between the actual direct labor-hours worked and the standard direct labor-hours allowed, multiplied by the standard labor rate

(SH x AR) - (SH x SR) = (2,880 x $8.00) - (2,880 x $7.50) = $23,040 - $21,600 = $1,440 favorable labor efficiency variance

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Then tell us what elements of the Promotional Mix did the company use or uses for that product or service? Also, is product or service communication integrated? How or how not?

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The elements of the Promotional Mix that a company uses for its product or service would depend on the goals of the company, the target market, and the budget. The Promotional Mix is a combination of tools that a company uses to promote its product or service.

About the promotional mix

These tools include advertising, personal selling, sales promotion, public relations, and direct marketing. Advertising is a form of paid communication that is used to promote a product or service. Personal selling is a one-on-one interaction between the salesperson and the customer, which is aimed at closing the sale.

Sales promotion is a short-term incentive to encourage the purchase of a product or service. Public relations is used to build and maintain a positive image of a company, while direct marketing is aimed at delivering a personalized message to the target market.

Regarding product or service communication integration, an integrated marketing communication strategy ensures that all the different elements of the Promotional Mix work together to promote the product or service. This helps to create a consistent and cohesive message to the target market, which helps to improve brand recognition and brand loyalty.

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A pie graph uses _________to represent information. a. lines c. odd numbers b. dots d. percentages please select the best answer from the choices provided a b c d

Answers

A pie graph uses percentages to represent information. The correct option is d. percentages.

A pie graph, also known as a pie chart, is a circular chart that uses percentages to represent information. The chart is divided into slices, with each slice representing a category or a portion of the whole. The size of each slice is proportional to the percentage of data it represents. This makes it easy to visualize data and compare different categories at a glance.

Pie charts are commonly used in business, economics, and statistics to represent data in a visually appealing way. They are particularly useful for showing relative proportions of data and can be an effective way to communicate complex information to a non-technical audience. Overall, a pie graph is an important tool for presenting data in a clear and concise manner. The correct option is d. percentages.

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The Instant Paper Clip Office Supply Company sells and delivers office supplies to companies, schools, and agencies within a 50-mile radius of its warehouse. The office supply business is competitive, and the ability to deliver orders promptly is a big factor in getting new customers and maintaining old ones. The manager of the company wants to be certain that enough drivers and vehicles are available to deliver orders promptly and that they have adequate inventory in stock. Therefore, the manager wants to be able to forecast the demand for deliveries during the next month. From the records of previous orders, management has accumulated the following data for the past 10 months:



Month Jan. Feb. Mar. Apr. May Jun. Jul. Aug. Sept Oct.


Orders 120 90 100 75 110 50 75 130 110 90



Required:


a. Compute the monthly demand forecast for February through November using the naive method.


b. Compute the monthly demand forecast for April through November using a 3- month moving average.


c. Compute the monthly demand forecast for June through November using a 5- month moving average.


d. Compute the monthly demand forecast for April through November using a 3- month weighted moving average. Use weights of 0. 5, 0. 33, and 0. 17, with the heavier weights on the more recent months.


e. Compute the mean absolute deviation for June through October for each of the methods used. Which method would you use to forecast demand for November?

Answers

To forecast demand for November, the weighted moving average method would be the best choice as it takes into account the most recent data and gives more weight to the most recent months.

This is important as trends and patterns in demand can change over time, and the most recent data is often more reflective of current market conditions.

The mean absolute deviation (MAD) for each method can be calculated by taking the absolute value of the difference between the actual demand and the forecasted demand, then taking the average of these values. The MAD for the 3-month moving average method for June to October is 21.2, while for the 5-month moving average method, it is 17.6. This means that the 5-month moving average method has a lower level of error or deviation from the actual demand.

However, it is important to note that forecasting demand is not an exact science and there will always be some level of error or deviation. The manager should also consider other factors such as seasonality, changes in the market, and any upcoming events or holidays that may affect demand. Regularly reviewing and adjusting the forecasting method based on actual demand and market trends can also help improve the accuracy of the forecast over time.
The manager of Instant Paper Clip Office Supply Company aims to forecast the demand for deliveries during the next month. To do this, we will use the data provided for the past 10 months and calculate the Mean Absolute Deviation (MAD) for June through October using different forecasting methods. MAD helps measure the accuracy of the forecasts by averaging the absolute differences between the actual and predicted values. The method with the lowest MAD would be considered the most accurate for forecasting demand for November.

First, gather the historical data for the past 10 months and use various forecasting methods such as moving average, exponential smoothing, or time-series decomposition. Apply these methods to calculate the predicted demand for June through October.

Next, compute the MAD for each method by following these steps:
1. Calculate the absolute difference between the actual and predicted values for each month (June through October).
2. Sum up these absolute differences.
3. Divide the sum by the number of months (in this case, 5) to obtain the MAD.

Repeat these steps for each forecasting method used. Compare the MAD values and choose the method with the lowest MAD, as it indicates better accuracy in predicting demand.

In conclusion, to forecast demand for November, select the forecasting method with the lowest Mean Absolute Deviation for June through October. This will help the manager of Instant Paper Clip Office Supply Company ensure they have adequate drivers, vehicles, and inventory to meet customer demands and maintain a competitive edge in the office supply business.

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Joe put $300 in a certificate of deposit for one year at 4% interest. The inflation rate during that year was 5%. How much of his buying power did he lose?*


O 1%


O 2%


O 3%


O 20%

Answers

After the inflation rate during that year was 5%. Joe lost 1% of his buying power .

Joe has made a total interest profit of [tex]300 * 0.04= $12[/tex]

His savings account  after a year

[tex]300 + 12 = $312[/tex]

However, inflation has reduced his money's purchasing power. The value of his money has decreased by $15, or 5% of $300, due to the 5% inflation rate.

His money is therefore worth $297 instead of $312 after accounting for inflation.

As a result, Joe lost $3 in purchasing power, or 1% of the initial sum $300.

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3 If interest rates are currently 3. 5%, and Shaili sold the bond today, would she expect to get more than, less than, or equal to $1000 for it?​

Answers

Shaili would expect to get more than $1000 if she sold the bond today.

If interest rates are currently 3.5%, the bond that Shaili is holding, which was issued at a face value of $1000 with a 5% coupon rate, would be priced higher than $1000 in the market. This is because the coupon rate on the bond is higher than the current interest rate of 3.5%, making the bond more attractive to investors seeking higher returns.

To calculate the bond's market price, we can use the bond pricing formula:

[tex]Market price = (Coupon payment / Interest rate) x [1 - 1 / (1 + Interest rate)^Number of periods] + Face value / (1 + Interest rate)^Number of periods][/tex]

Assuming the bond has one year left until maturity, the coupon payment would be $50 (5% of $1000), and the number of periods would be 1. Plugging in the values, we get:

[tex]Market price = ($50 / 0.035) x [1 - 1 / (1 + 0.035)^1] + $1000 / (1 + 0.035)^1[/tex]

Market price = $1,457.75

Therefore, Shaili would expect to get more than $1000 if she sold the bond today.

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Which economic theory could also have been called reaganomics?.

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The economic theory that could also have been called Reaganomics is Supply-Side Economics.

Supply-side economics is an economic theory that emphasizes the importance of increasing the supply of goods and services in the economy in order to stimulate economic growth. This theory became popular during the Reagan administration in the 1980s and was often referred to as Reaganomics.

Supply-side economics advocates for lower taxes, reduced government regulation, and increased investment in order to incentivize businesses to expand their production and investment, which in turn creates jobs and economic growth. The theory suggests that by increasing the supply of goods and services, the overall economic welfare of the society can be improved.

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A car manufacturer requires tires. If the lead time for tires is 3 days, the inventory of tires is consumed at a rate of 300 per day, and the manufacturer wishes to maintain a safety stock of 500 tires, what should the reorder point be?

Answers

In the given problem, a car manufacturer requires tires. If the lead time for tires is 3 days, the inventory of tires is consumed at a rate of 300 per day, and the manufacturer wishes to maintain a safety stock of 500 tires, we need to find the reorder point. Reorder point can be calculated using the following formula:

Reorder point = Lead time demand + Safety stock

Where:

Lead time demand = Lead time x Daily demand

Therefore,

Lead time demand = 3 x 300 = 900Safety stock = 500Reorder point = 900 + 500 = 1400

Hence, the reorder point for the car manufacturer should be 1400 tires.

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A company needs to sell 90,000 units to reach the target profit of $180,000. if each unit sells for $7. 50, the total sales dollars needed to reach the target profit is $

Answers

The target profit is $675,000.

To find the total sales dollars needed to reach the target profit of $180,000 by selling 90,000 units at $7.50 each, follow these steps:

1. Determine the number of units needed to be sold: 90,000 units
2. Identify the selling price per unit: $7.50 per unit
3. Multiply the number of units by the selling price per unit: 90,000 units * $7.50 per unit

The total sales dollars needed to reach the target profit is $675,000.

Target profit is the expected amount of profit that the managers of a business expect to achieve by the end of a designated accounting period. The target profit is typically derived from the budgeting process and is compared with the actual outcome in the income statement.

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what are the types of situations that may qualify as grounds for discharge due to impossibility? choose 3 answers. the price of the subject matter of the contract more than doubles. a party to a personal contract dies or becomes incapacitated. the specific subject matter of the contract is destroyed. the subject matter of the contract becomes illegal. assessment question

Answers

The types of situations that may qualify as grounds for discharge are when price of contract more than doubles, the subject matter of contract is destroyed and the contract becomes illegal. Correct options are A, C and D.

Grounds for discharge due to impossibility typically arise when an unforeseeable event makes it impossible for a party to fulfill their obligations under a contract. Three situations that may qualify as grounds for discharge due to impossibility are:

Destruction of the subject matter: If the specific subject matter of the contract is destroyed, it becomes impossible for the party to fulfill their obligations under the contract.

Illegality: If the subject matter of the contract becomes illegal, then it becomes impossible to fulfill the terms of the contract without violating the law.

Extreme and unforeseeable price increase: If the price of the subject matter of the contract more than doubles due to an unforeseeable event, it may become impossible for one or both parties to fulfill their obligations under the contract.

However, this situation may only qualify as grounds for discharge if the price increase is extreme and unforeseeable. If any of these situations occur, the parties may seek to discharge the contract due to impossibility.

Correct options are A, C and D.

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Complete question is:

what are the types of situations that may qualify as grounds for discharge due to impossibility? choose 3 answers.

A) the price of the subject matter of the contract more than doubles.

B) a party to a personal contract dies or becomes incapacitated.

C) the specific subject matter of the contract is destroyed.

D) the subject matter of the contract becomes illegal.

aircraft makers boeing and airbus have a high degree of because they make very similar products and share many aircraft buyers in common. group of answer choices dynamic capabilities first mover advantages market commonality equity funding

Answers

Aircraft makers Boeing and Airbus have a high degree of market commonality. Market commonality refers to the degree to which firms have overlapping products and customers in a particular market.

In this case, both Boeing and Airbus manufacture similar products such as commercial airplanes, military aircraft, and space systems, and they have many aircraft buyers in common, including major airlines and governments around the world.

Both firms invest heavily in research and development to create new technologies, improve efficiency, and reduce costs.

For example, both companies are investing in the development of electric and hybrid electric aircraft to meet the growing demand for sustainable aviation.
Overall, the high degree of market commonality between Boeing and Airbus creates challenges and opportunities for both firms.

To succeed in this competitive market, they must continue to invest in dynamic capabilities and strategic partnerships while also addressing issues such as equity funding and first mover advantages.

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Identify the intellectual property of a company that you are familiar with or that you learn about by an internet search.


Explain why protecting their intellectual property is important to the company.


Please provide citation and reference to sources

Answers

Intellectual property refers to creations of the mind, such as inventions, literary and artistic works, symbols, names, images, and designs used in commerce. Intellectual property can be protected through patents, trademarks, copyrights, and trade secrets.

For example, a company that has developed a new technology or product may want to protect its intellectual property by obtaining a patent. This can prevent others from producing or selling a similar product without the company's permission. Similarly, a company that has developed a brand or logo may want to protect its trademark to prevent others from using a similar name or logo to confuse consumers.

In addition to protecting the company's financial interests, protecting intellectual property can also help to promote innovation and creativity. When individuals and companies know that their ideas and creations can be protected, they may be more likely to invest in research and development and to take risks to create new products and services.

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Correct Question:

Identify the intellectual property of a company that you are familiar with or that you learn about by an internet search.

Question 9 1 pts Discuss the following: • Does putting the customer first imply completely giving in to his/her whims and desires? • What bearing does training have on caring for one's customers?

Answers

Putting the customer first does not necessarily mean completely giving in to their whims and desires. Properly trained employees are more capable of understanding customer needs, providing efficient solutions, and delivering exceptional customer service.

Putting the customer first means prioritizing their needs and wants while also considering the limitations and boundaries of the business. Balancing customer satisfaction with your company's policies and goals is essential for sustainable business success.

For example, if a customer wants a product or service that the business does not offer, it is not reasonable to completely give in to that desire. However, the business can offer alternatives or find a compromise that satisfies both the customer and the business.

Training plays a significant role in caring for one's customers. When employees are trained on how to handle customer complaints, inquiries, and needs, they are better equipped to provide exceptional customer service. Training can also help employees understand the importance of putting the customer first and how to balance the customer's needs with the business's goals.

When employees are knowledgeable and empathetic towards the customer, they can build trust and loyalty, which is essential for any successful business. Hence, training equips employees with the necessary skills and knowledge to better serve customers while maintaining professionalism and adhering to company standards.

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Rom, Sandy and Abe agree to put in $10,000 each to set up a homeless shelter. They each work two days a week. Donations fund the day-to-day operations. Do they have a partnership? a. Yes, because they are all co-equals in ownership of the shelter b. Yes, since each has control of the operation No, because they have made no formal agreement d. No, because there is no business for profit

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Rom, Sandy and Abe agree to put in $10,000 each to set up a homeless shelter. They each work two days a week. Donations fund the day-to-day operations. Yes, because they are all co-equals in ownership of the shelter. Option A is the correct answer.

By putting in the same value of cash and working the same amount of time. Rom, Sandy, and Abe have joined forces to establish the homeless shelter. The refuge is jointly owned by them all, and their contributions to its success are equally weighted. The fact that donations are used to support day-to-day activities does not affect the idea that they are part of a ownership. Option A is the correct answer.

Although no official agreement has been reached, the fact that they all contribute financially and actively participate in the operation of the shelter suggests that they have created a partnership. It should be noted that a ownership can exist even in the absence of a formal agreement or a business motivation. Option A is the correct answer.

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Which one of the following statements is correct? the risk-free rate of return has a risk premium of 1. 0. The reward for bearing risk is called the standard deviation. Risks and expected return are inversely related. The higher the expected rate of return, the wider the distribution of returns. Risk premiums are inversely related to the standard deviation of returns.

Answers

The statement that is correct is: Risks and expected return are inversely related. The correct answer is option c.

This is a basic principle of finance that states that investors expect to be compensated with a higher rate of return for taking on higher levels of risk. In other words, investments that have higher risks will require higher expected returns to compensate investors for taking on that risk.

The other statements are incorrect:

The risk-free rate of return is the rate of return on an investment that has zero risk, such as U.S. Treasury bonds. It does not have a risk premium of 1.0.

The reward for bearing risk is called the risk premium, not the standard deviation. Standard deviation is a measure of the variability of returns.

The higher the expected rate of return, the narrower the distribution of returns, not wider. This is because higher expected returns imply less uncertainty.

Risk premiums are positively related to the standard deviation of returns, not inversely related. This is because investors require a higher risk premium to compensate for higher levels of risk.

The correct answer is option c.

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Complete Question

Which one of the following statements is correct?

a. the risk-free rate of return has a risk premium of 1. 0.

b. The reward for bearing risk is called the standard deviation.

c. Risks and expected return are inversely related.

d. The higher the expected rate of return, the wider the distribution of returns.

e. Risk premiums are inversely related to the standard deviation of returns.

of the following, which provides an example of an obesogenic environment? group of answer choices celebrations often involve cake and alcoholic drinks. some high-end designers refuse to sell clothing in plus sizes. airlines have increased the length of all seatbelts. advertisements for weight-loss products and gyms frequently run in january. many companies provide employees with free memberships to local exercise facilities.

Answers

An obesogenic environment is one that promotes and encourages the development of obesity in individuals. Of the options provided, celebrations often involving cake and alcoholic drinks provide an example of an obesogenic environment.

These celebrations, such as birthdays or weddings, often involve large amounts of food and drinks that are high in calories, sugar, and fat. This can encourage overeating and contribute to weight gain. Additionally, alcoholic drinks contain empty calories and can impair judgment, leading to overeating and poor food choices.
The other options provided do not necessarily promote obesity in individuals. Some high-end designers refusing to sell clothing in plus sizes may be discriminatory but does not directly promote obesity. Airlines increasing the length of all seatbelts can be seen as a positive measure to accommodate all body types. Advertisements for weight-loss products and gyms frequently running in January may actually encourage healthy habits and weight loss. Many companies providing employees with free memberships to local exercise facilities can also be seen as a positive measure to promote physical activity and healthy habits.
In conclusion, an obesogenic environment is one that encourages and promotes the development of obesity in individuals. Celebrations often involving cake and alcoholic drinks provide an example of such an environment, while the other options provided do not necessarily promote obesity.

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On January 1 of this year, Ikuta Company issued a bond with a face value of $100,000 and a coupon rate of 5 percent. The bond matures in three years and pays interest every December 31. When the bond was issued, the annual market rate of interest was 6 percent. Ikuta uses the effective-interest amortization method. (FV of $1, PV of $1, FVA of $1, and PVA of $1) (Use the appropriate factor(s) from the tables provided. Round your answers to whole dollars. ) Required: 1. Complete a bond amortization schedule for all three years of the bond's life

Answers

The bond amortization schedule tracks changes in the bond's carrying value, interest expense, and amortization of bond discount over three years.

The bond amortization schedule for all three years of the bond's life is : In the first year, the amortization of bond discount is $771 ($5,771 - $5,000), and the ending carrying value is $96,958 ($96,187 + $771).

In the second year, the amortization of bond discount is $818 ($5,818 - $5,000), and the ending carrying value is $97,776 ($96,958 + $818).

In the third year, the amortization of bond discount is $867 ($5,867 - $5,000), and the ending carrying value is $98,674 ($97,776 + $867).

To complete the bond amortization schedule, we need to calculate the following:

1. Interest expense for the year: This is calculated by multiplying the carrying value of the bond at the beginning of the year by the market rate of interest.

2. Amortization of bond discount: This is the difference between the interest expense and the actual interest paid. It reduces the bond discount balance.

3. Carrying value of the bond: This is the bond's face value minus the bond discount balance.

Using the effective-interest amortization method, the bond discount balance increases in the first year and decreases in the second and third years.

Here is the bond amortization schedule for all three years:

<Year>  <Beginning Carrying Value>  <Interest Expense>  <Interest Paid> <Amortization of Bond Discount>  <Ending Carrying Value>

1 $96,187   $5,771  $5,000  $771 $96,958

2 $96,958   $5,818  $5,000  $818 $97,776

3 $97,776  $5,867  $5,000  $867 $98,674

In the first year, the bond discount balance is $3,813 ($100,000 - $96,187). The interest expense for the year is $5,771 ($96,187 x 6%), and the actual interest paid is $5,000. Therefore, the amortization of bond discount is $771 ($5,771 - $5,000), and the ending carrying value is $96,958 ($96,187 + $771).

In the second year, the bond discount balance is $2,222 ($100,000 - $97,776). The interest expense for the year is $5,818 ($96,958 x 6%), and the actual interest paid is $5,000. Therefore, the amortization of bond discount is $818 ($5,818 - $5,000), and the ending carrying value is $97,776 ($96,958 + $818).

In the third year, the bond discount balance is $1,326 ($100,000 - $98,674).

The interest expense for the year is $5,867 ($97,776 x 6%), and the actual interest paid is $5,000.

Therefore, the amortization of bond discount is $867 ($5,867 - $5,000), and the ending carrying value is $98,674 ($97,776 + $867).

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30) cordking electronics has entered a stage in which the demand for their innovative fax machines has declined. now most customers are buying replacement parts or buying their second fax machine from the firm. what stage in the industry life cycle does this scenario describe

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Based on the given scenario, it appears that Cordking Electronics is currently in the maturity stage of the industry life cycle.

The maturity stage is characterized by a slowdown in industry growth, where demand for products and services reaches a peak and then begins to level off. In this stage, most customers have already adopted the product or service, and market saturation has been reached. Therefore, firms in the maturity stage typically focus on maintaining market share, increasing efficiency and reducing costs, and maximizing profitability through product differentiation and innovation.

In the given scenario, the demand for Cordking Electronics' fax machines has declined, indicating that the market is becoming saturated and the product is reaching the end of its life cycle. At this stage, most customers are either buying replacement parts or purchasing their second fax machine from the firm, indicating that the market is no longer growing rapidly. Therefore, the firm is likely focusing on maintaining its market share, maximizing profits, and innovating new products or features to differentiate itself from competitors.

Therefore, based on the given scenario, Cordking Electronics is most likely in the maturity stage of the industry life cycle.

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substantive analytical procedures you have been selected to audit football ticket revenues for the 2020 championship state university (csu) football season. because csu handles its own tickets, you cannot rely on internal counts of sold tickets to estimate ticket revenue. however, you do know all of the following facts: for the 2020 football season, unaudited ticket revenues are reported as $26,600,000. for the 2019 football season, total ticket sales were $18,900,000. ticket prices for 2019 were $54 per ticket. during the 2019 season, there were 5 home games, 4 of which were in-conference games (average attendance 75,000) and 1 non-conference game against a smaller school opponent (attendance 50,000). csu's stadium has a capacity of 88,300. your supervisor believes that this amount absolutely must be overstated due to the large increase, and he asks you to audit ticket revenues. tolerable misstatement is set at $500,000 for this procedure. you realize that doing detailed tests of ticket sales would be cost prohibitive. you decide to perform analytical procedures on the reported revenues as a substantive procedure. you gather the following information: during the 2020 season, csu had 7 home football games. 2 of these games were non-conference games against a smaller school opponent, 4 were in-conference games, and the final game was against the the school's biggest rival, which always sells out. you anticipate that average attendance at other games will be similar to comparable games from 2019. ticket prices were increased to $56 for the 2020 season. required: a. estimate 2020 season ticket revenue for championship state university football. b. based on your estimate, do you believe that ticket revenues are fairly stated in all material respects?

Answers

a) The 2020 season ticket revenue for championship state university football is $25,948,800.

b) We can conclude that the ticket revenues are fairly stated in all material respects

a. To estimate 2020 season ticket revenue for Championship State University football, we can use the following approach:

Calculate the total attendance for the 2020 season by adding up the attendance for each home game. Based on the information given, we know that two games had a lower attendance of 50,000 and the final game sold out, so we can assume an attendance of 88,300 for that game.

For the other four in-conference games, we can use the average attendance of 75,000 from the 2019 season as a benchmark.

Calculate the total number of tickets sold by multiplying the total attendance by the number of tickets sold per person, which is 1 since each person attending a game needs a ticket.

Calculate the estimated revenue by multiplying the total number of tickets sold by the ticket price of $56.

Using this approach, we estimate the 2020 season ticket revenue for Championship State University football to be:

Total attendance = (2 x 50,000) + (4 x 75,000) + 88,300 = 463,300

Total number of tickets sold = 463,300 x 1 = 463,300

Estimated revenue = 463,300 x $56 = $25,948,800

b. Based on the estimate, the ticket revenues for 2020 are only slightly higher than the reported unaudited revenues of $26,600,000. The difference is within the tolerable misstatement of $500,000. Therefore, we can conclude that the ticket revenues are fairly stated in all material respects, and no further investigation is necessary.

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wickland company installs a manufacturing machine in its production facility at the beginning of the year at a cost of $117,000. the machine's useful life is estimated to be 10 years, or 130,000 units of product, with a $3,000 salvage value. during its second year, the machine produces 10,400 units of product. determine the machines' second year depreciation under the straight-line method. multiple choice $12,000. $9,120. $11,700. $11,400. $9,360.

Answers

The machines' second year depreciation under the straight-line method is $11,400. Option 4 is correct.

The annual straight-line depreciation expense for the machine can be calculated as follows:

Depreciation expense = (Cost of asset – Salvage value) / Useful lifeDepreciation expense = ($117,000 – $3,000) / 10 = $11,400 per year

Since we are calculating the depreciation expense for the second year, we can simply take $11,400 and use it as the depreciation expense for that year. Therefore, the answer is $11,400.

The straight-line depreciation method assumes that the value of the asset decreases evenly over its useful life. In this case, the annual depreciation expense is calculated by taking the cost of the asset minus its salvage value, and dividing that by the number of years or units of production it is expected to last.

In the second year, the depreciation expense is simply the same amount as in the first year, since the value of the asset is assumed to decrease at a constant rate over its useful life. Hence Option 4 is correct.

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hewitt inc. has entered into an equity swap arrangement that allows it to swap a fixed interest rate of 8 percent in exchange for the rate of appreciation on the dow jones industrial average each year over a three-year period. the notional principal is $1 million. if the dow depreciates by 1 percent over the year, hewitt will group of answer choices none of these are correct. have to make a payment of $70,000. receive a payment of $70,000. have to make a payment of $90,000. receive a payment of $90,000.

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If the Dow depreciates by 1 percent over the year, Hewitt will have to make a payment of $70,000. Option a is correct.

This is because the equity swap arrangement allows Hewitt to swap a fixed interest rate of 8 percent for the rate of appreciation on the Dow Jones Industrial Average. Since the Dow depreciated by 1 percent over the year, there was no appreciation, and Hewitt will have to make a payment based on the fixed interest rate of 8 percent on the notional principal of $1 million, which comes out to $80,000.

However, since the equity swap agreement specifies that Hewitt will receive a payment equal to the depreciation rate of the Dow, which is 1 percent, it will receive a payment of $10,000. Therefore, the net payment that Hewitt will have to make is $80,000 - $10,000 = $70,000. Hence Option a is correct.


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Describe how a manager who derives satisfaction from both income and shirking allocates a 10-hour day between these activities when paid an annual, fixed salary of $135,000. Time spent working: hours Time spent shirking: hours When this same manager is given an annual, fixed salary of $135,000 and 4 percent of the firm’s profits—amounting to a total salary of $155,000 per year—the manager chooses to work 8 hours and shirks for 2 hours. Given this information, which of the compensation schemes does the manager prefer? multiple choice The scheme with fixed payment of $135,000 and a percentage of profits. The scheme with only a fixed payment of $135,000. The manager is indifferent between the two payment schemes

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Based on the information given, the manager prefers the compensation scheme with a fixed payment of $135,000 and a percentage of profits. Option A is correct.

When the manager is paid a fixed salary of $135,000 per year, he/she derives satisfaction from both income and shirking. Without any additional incentive to work harder, the manager may choose to allocate his/her 10-hour day between work and shirking in a way that maximizes his/her satisfaction.

However, when the manager is given an additional incentive of 4 percent of the firm’s profits, the manager chooses to work 8 hours and shirk for 2 hours. This suggests that the additional incentive of profit-sharing is motivating the manager to work harder and be more productive.

Therefore, the manager prefers the compensation scheme with a fixed payment of $135,000 and a percentage of profits, as it provides an additional incentive to work harder and be more productive.

Hence, A. is the correct option.

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--The given question is incomplete, the complete question is

"Describe how a manager who derives satisfaction from both income and shirking allocates a 10-hour day between these activities when paid an annual, fixed salary of $135,000. Time spent working: hours Time spent shirking: hours When this same manager is given an annual, fixed salary of $135,000 and 4 percent of the firm’s profits—amounting to a total salary of $155,000 per year—the manager chooses to work 8 hours and shirks for 2 hours. Given this information, which of the compensation schemes does the manager prefer? multiple choice A) The scheme with fixed payment of $135,000 and a percentage of profits. B) The scheme with only a fixed payment of $135,000. C) The manager is indifferent between the two payment schemes."--

Rhonda is the chief executive officer of Target. Rhonda’s responsibilities include decisions on product development, marketing and other significant business directions. Rhonda is subject to the approval and oversight of Target's board of directors. Rebecca is a Target manager whose duties include the firm’s day-to-day hiring, firing, purchasing and selling. Susan is a purchasing manager for Target, whose daily activities are controlled by Rebecca, her manager. Aaron develops advertising campaigns for Target products according to Rhonda’s instructions as chief executive officer of Target. Aaron has no dealings with Target customers or suppliers. Fritz revises employment contracts for Target on a contract-per-employment contract basis and is not otherwise subject to Target's control. Who is/are the principals in this hypothetical? Who is/are agents? Who is/are employees? Who is/are independent contractors? Explain the reasons for your answers.

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In this hypothetical, Rhonda and Rebecca are the principals as they are responsible for making decisions and overseeing the operations of Target, so Susan, Aaron, and Fritz are agents, as they act on behalf of the company and follow the instructions given by the principals.

A person who has the power to act on behalf of another and who is required to perform their duties as defined in their agency relationship. Employee: An employee is a person who works for an organization in return for financial compensation, benefits, and job security. Independent contractor: An individual or organization that works for another company or individual on a contract basis, offering their services while retaining their independence.The given case study illustrates that Target's board of directors is the principal, and Rhonda is an agent. Rebecca and Susan are employees, while Aaron and Fritz are independent contractors for Target.

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