if firms can set appropriate service criteria, train employees to meet and exceed those criteria, and measure service performance, they generally can close the ________ gap.

Answers

Answer 1

If firms can set appropriate service criteria, train employees to meet and exceed those criteria, and measure service performance, they generally can close the Performance Gap.

This is because the Performance Gap is a type of gap that arises when there is a difference in the performance of the employees against the employer's expectation.

It is often described as the difference between the current service situation and the intended service situation.

Many things or factors can cause a performance gap; some of the major factors that lead to the performance gap include the following:

Inadequacy of job knowledge. Amending job requirements. Inadequacy of understanding of the role due to improper hiring.

Hence, in this case, it is concluded that closing the performance gap can make employees meet and exceed the appropriate service criteria of the firm.

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Related Questions

in which step of the price setting process would a new-product manager decide whether to adopt a penetration or a skimming pricing strategy for a new product she is about to introduce to the market?

Answers

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because it is hard to fire employees, ________ is widely held as one of the most important hr practices to do well.

Answers

Answer:

pandemic

internet

social media

letter

give bonus

give kiss hahha

Because it is hard to fire employees, selection is widely held as one of the most important hr practices to do well.

Selection is very important when it comes to hiring a candidate as selection process help the human resource manager or hiring manager to pick the right candidate or suitable candidate for the job.

For a company or organization that was to succeed, choosing the right candidate is important as this enables the company to achieve their aims and objectives.

A right candidate is the person who has the best interest of the company at mind and who always put in his or her best in every tasks.

Selecting a wrong candidate can affect the company growth as the candidate may be someone who perform poorly or who is incompetent when it comes to tasks or duties assign to them and they may mostly have the interest of the company at mind

It is important that hiring managers select the right and the best candidate so as to avoid the stress of having to fire employees.

Inconclusion because it is hard to fire employees, selection is widely held as one of the most important hr practices to do well.

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which market structure is defined by a single producer?

Answers

Answer:

Monopoly. A condition that has none of the requirements for a competitive market such as adequate competition, knowledge of prices and opportunities, mobility of resources, and competitive profits is called a(n)

Explanation:

Hope it helps

Research on performance appraisal suggests a. performance appraisal ratings are usually used only for feedback purposes. b. employees are always well aware of the basis for their evaluations. c. as organizations become flatter, there is less need for multiple appraisal perspectives like those of peers, customers and subordinates. d. feedback is most effective if it immediately follows high or low performance.

Answers

Research on performance appraisal suggests "feedback is most effective if it immediately follows high or low performance."

Generally, the performance appraisal is conducted for some major reasons such as :

To give reasonable feedback to each of the employees on their performance;

To form the yardstick to alter employers' attitude towards effective performance.

To give equip managers with the necessary information to appraise subsequent job assignments.

Hence, in this case, it is concluded that the research appraisal feedback is most effective if it immediately follows high or low performance.

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If Japan ____, then Japan is guilty of dumping cars into the US market.
A) sells cars in the US for a price above production costs
B) sells cars in the US for a price below production costs
C) produces cars at a lower cost than the US can produce them
D) produces cars at a higher cost than the US can produce them

Answers

Answer: A) sells cars in the US for a price above production costs

Explanation:

Hope this helps!

What type of organizational arrangement organizes employees by activity?
a. Hybrid
b. Matrix
c. Divisional
d. Functional​

Answers

Answer:

What is c. Divisional

Explanation:

Divisional Structures. A divisional structure organizes a company's activities into geographical, products, markets or service groups.

what is the searching of trade?​

Answers

Answer:

shares are traded on a stock exchange

Leo Co. uses the allowance method to account for bad debts. At the end of the year, Leo Co.'s accounts receivable balance is $25,000; allowance for doubtful accounts balance of $100 (credit); and sales of $500,000. Based on history, Leo estimates that bad debts will be 2% of accounts receivable. The entry to record estimated bad debts will include a debit to Bad Debts Expense in the amount of:

Answers

The bad debts expense for the year to be debited will be $600.

Adjusted balance of the Allowance for Doubtful Accounts = Accounts receivable * 2%

Adjusted balance of the Allowance for Doubtful Accounts = $25,000 x 2%

Adjusted balance of the Allowance for Doubtful Accounts = $500

Unadjusted balance of the Allowance for Doubtful Accounts = $100

Amount of bad debt expenses = Adjusted balance of the Allowance for Doubtful Accounts + Unadjusted balance of the Allowance for Doubtful Accounts

Amount of bad debt expenses = $500 + $100

Amount of bad debt expenses = $600

Therefore, the bad debts expense for the year to be debited will be $600.

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Answer:$400

Explanation:

Advertising, sales promotion, public relations, and buzz building activities are all ________. A) channels that should be integrated under the concept of integrated marketing communications B) channels focused more on interactive marketing than traditional marketing C) promotional tools used for push strategies but not pull strategies D) promotional tools used for pull strategies but not push strategies

Answers

Answer:

B

Explanation:

Hope it helped you1

how can I do my homework better

Answers

Answer:

By studying and reading your homework.

You are a manager of a water park. Customers
have been complaining about the long lines and
discourteous service they have been receiving
from employees. To close the customer service
gap, write 3 things that employees can do to
offer better customer service.

Answers

I. Have the employees be more observant of customer needs and lines.

II. Ask customers how they are doing at the park and if they have questions.

III. Welcome customers in to every ride, booth, and every other entertainment at the park.

To help food advertisers produce more effective advertising, the Food Marketing Institute did a study that asked respondents which of four reasons best explained why they wanted to eat more nutritiously: to lose weight, to prevent health problems later in life, to follow their doctor's advice, or to manage an existing medical condition. The answer to this question is an example of ________ research.

Answers

Considering the situation described above, the answer to this question is an example of quantitative research.

This is because quantitative research is a type of research that seeks to measure and interpret numerical data.

It is carried out by gathering, assessing, and decoding numerical data. These data can be responses from people, which are then ranked based on number of respondents on each response.

Thus, in this case, the options that ranked highest in number would be the option the researcher would pick.

Hence, in this case, it is concluded that the correct answer to the question is Quantitative Research.

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Item
Item
Muhammad is considering investing some of his hard-earned cash by opening a certificate of deposit.
Muhammad is disappointed to learn that If he invests
$500, he will likely only earn an additional
$9 a year from today. So, he decides to invest his funds somewhere that will generate more income for
him. Which of the following did Muhammad find unsatisfactory about the certificate of deposit? (1 point)
Item
Item
Item
O The risk of the investment was too high.
O The return on his investment was too low.
The liquidity of the investment was too high.
The liquidity of the investment was too low.

Answers

What Muhammad found unsatisfactory about the Certificate of deposit is that the return on the investment was too low.

Basically, a certificate of deposit is under a Short term investment instrument which yields low interest value for investors.

The Short term investment yields on investment are low because it is for short period of time and involves lesser risks. Other instruments under Short term investment includes Money market etc.

Therefore, the option C is correct because the Certificate of deposit was seen as unsatisfactory by Muhammad because the return on the investment was too low.

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Answer:

here are all the answers to this quick check

Explanation:

1. an individual purchases stock with the intent to sell it later at a higher price

2. The return on his investment was too low.

3. higher returns and higher liquidity than other investments

4. Elena could purchase multiple assets from multiple sources.

5. She might miss a better investment opportunity because real estate is not particularly liquid.

I just took it and got 5/5 hope this helps :)

Which of the following is true of disruptive technologies? A. The tech industry is the least fertile ground for disruptive technologies. B. Initially underperforming incumbents, over time their performance attributes improve to the point where they invade established markets. C. They come to market with a set of performance attributes that existing customers have demanded. D. Disruptive technologies and disruptive innovations are independent concepts. E. The term disruptive technologies is a simple one because few technologies are able to create market shocks and catalyze growth.

Answers

The true statement about disruptive technologies is they come to market with a set of performance attributes that existing customers have demanded.

Disruptive technologies are technological advancement that leads to changes in the operations of an industry, market or economy. Examples of disruptive technologies are artificial intelligence, 3d printing, cloud storage and robotics.

The technology industry is a fertile ground for disruptive technologies. This is because most inventions originate from the tech space. Disruptive technologies replace or drive out existing technologies and render them obsolete. The worst hit are underperforming incumbents.

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which of these are among the macroeconomic goals of governments? check all that apply.

Answers

Answer:steadily increasing the gross domestic product. Keeping citizens employed. Managing prices throughout the economy

Explanation:

Suppose you are in your first year as a marriage and family counselor and find clients ask you questions about your professionalism and experience. What would be a suggested next step to demonstrate professionalism?

A. receive additional certification
B. give recommendations to clients
C. give resume to clients
D. put license on the wall

Answers

Answer:

c

Explanation:

this would show your clients that you are professinal

Answer:

yea the c one is the correct I know the answer but don't tell me I have copied ok bye...:)

If you could franchise a business - what business would you choose? (2-3 sentences)

Answers

Answer:

I would choose the Franchise Dunkin Donuts since many people get hungry in the morning. And since plenty of people work in the day times. It would be a mastermind full proof plan of sweet success.

Explanation: In Russia dog does not eat your homework, I do.

The amount that a vendor charges for goods is known as the

Answers

The price, or fee, is what the vendor charges

Commenced business with cash of Rs 20,000 and Goods worth Rs 25,000​

Answers

Answer:

Whats the question

Explanation:

which of the following is an example of capital loss

a) an investor sells a bond on the secondary market above the price she paid for it

b) an investor purchases a bond on the secondary market below its issue price

c) an investor purchases a bond on the secondary market above its issue price

d) an investor sells a bond on the secondary market below the price she paid for it

Answers

Answer:

An investor sells a bond on the secondary market below the price she paid for it.

Explanation:

An example of Capital loss is when an investor sells a bond on the secondary market below the price she paid for it, then she has realized capital loss

Capital loss describes the loss incurred when the capital asset (i.e. investment, real estate) decreases in value.

A typical capital loss is realized when the asset is been sold for the lower amount than the original purchase price.

Therefore, the Option D is correct because when an investor sells a bond on the secondary market below the price she paid for it, then she has realized capital loss

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as the attrition loss in a process increases, what happens to the yield?

Answers

Answer:

The yield decreases

Explanation:

would the company be allowed to monitor the emails of his employees?

Answers

Answer:

yes in the united states the buissness has the right to monitor every email

Explanation:

its in the lawbook

identify characteristics of notes payable that are not common to accounts payable.

Answers

Notes payable and Accounts payable are both used to represent the obligations that a company has to an entity. They are however different in certain ways such as:

Payment period Conversion Entities owed

The following are differences between notes payable and accounts payable:

Payment period - Accounts payable are to be paid in less than a year whereas Notes payable can either be less or more than a year.

Conversion - Accounts Payable can be converted to a notes payable if the company is unable to pay them off in time. A Notes payable on the other hand, cannot be converted to an Accounts payable.

Entities owed : Accounts payables are owed to suppliers of the company but Notes payable are owed to financial institutions.

In conclusion, notes payables and accounts payables have several differences.

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not successful way to budgeting strategy

Answers

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lon 4 of 20
What is profit?
A. Money remaining when all expenses except salaries, rent, and
taxes have been paid.
B. Money lost after all other business expenses, including salaries,
rent, and taxes have been paid.
C. Money invested after all business expenses, including salaries,
rent and taxes have been paid.
D. Money remaining when all other business expenses, including
salaries, rent, and taxes, have been paid.
SU

Answers

just making points thank you

________ processes span an organization and support activities in multiple departments.

Answers

Answer:

Enterprise processes span an organization and support activities in multiple departments.

what is the source of income for the four sectors of the economy

Answers

Answer:

Consumer, Investment, Government, and Foreign.

Explanation:

Consumer:

Personal disposable income

Investment:

Retained earnings

Government:

Indirect business taxes, Corporate income taxes, Social Security contributions, and Individual Income taxes.

Foreign:

No specified source of income but is instead represented by the difference in goods sent abroad and goods purchased from abroad.

Hope this helps! Have a great day my loves<3      

                                                                                           -Heiwa

________ capital is the economic or productive potential of employee knowledge and actions.

Answers

Answer:

human capital i think

Explanation:

Suppliers deliver product to restaurants on a regular schedule throughout the week. You are responsible for checking delivery or having another staff person do so. What are key things to look for?
a) Is the quality up to your standards?
b) Damaged and unsellable items
c) is anything missing from the invoice?
d) Incorrect items
e) All of the above

Answers

Answer: e) All of the above

Explanation:

Which account will have the highest annual percentage yield (APY)?

A. One that is compounded yearly.

B. One with simple interest that is calculated monthly.

C. One with simple interest that is calculated yearly.

D. One that is compounded monthly.

Answers

The account that will have the highest annual percentage yield (APY) is the "One that is compounded monthly."

This is because, generally, the compound interest account earns more money than a simple interest account.

This is because, in a compound interest account, you not only earn interest on your original money, you also earn interest on the profit you earned or accumulated.

Hence, given that the regular or frequently your money and profits increase or compound, the higher your whole account would increase at the end of the year.

Therefore, in this case, it is concluded that the account compounded monthly will have the highest annual percentage yield (APY) because the whole money is multiplied frequently or monthly.

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