In the business world, sales resistance is a standard occurrence. This sales resistance, if viewed positively, can become an opportunity to sell. A sales resistance is the purchaser's behavior of avoiding purchases and questioning the salesperson's sales pitch.Resistance may appear to be harmful at first glance, but it is not.
Sales resistance is a component of the sales process that should be expected. It's a clear sign that your sales pitch is making people think about their choices. In some circumstances, resistance may be an excellent thing that indicates the buyer is serious about their buying decision and wants to ensure that they are making the correct decision.Therefore, sales resistance should be viewed as an opportunity to sell.
With this positive outlook, the salesperson will be able to communicate and ask the right questions to know the customer's objections. By doing so, the salesperson will have the ability to address those objections, explain, and present different solutions to the customer.
The sales resistance will help the salesperson understand the customer's needs and requirements better. Consequently, the salesperson will have the ability to provide the customer with the best solution that matches their needs and preferences. Ultimately, by viewing sales resistance positively, salespeople will be able to create a customer-focused sales process, which will lead to customer satisfaction and an increase in sales.
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In "A Boston Shoemaker Recalls British Arrogance...," George Hewes interacts with John Malcolm, a British official. What does the incident tell us about life in Colonial America?
In "A Boston Shoemaker Recalls British Arrogance...," George Hewes interacts with John Malcolm, a British official.
The incident tells us that life in Colonial America was characterized by tensions between the colonists and the British authorities.George Hewes, a Boston Shoemaker, is regarded as one of the survivors of the Boston Tea Party. He remembered in his 1835 narrative the arrogance of the British officials during his time.
The passage highlights the tensions and misunderstandings that characterized the relationship between the British and the colonists, which eventually culminated in the American Revolution of 1775.
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During the month of February, Cheyenne Corp's employees earned wages of $68.000. Withholdings related to these wages were $5,202 for FICA $9,230 for federal income tax, and $2,470 for state income tax Costs incurred for unemployment taxes were $143 for federal and $208 for state. Prepare the February 28 journal entries for (a) Salaries and wages expense and salaries and wages payable assuming that all February wages will be paid in March (b) The company's payroll tax expense.
Journal entries for Cheyenne Corp’s employee wages (February 28)a. For Salaries and wages expense and salaries and wages payable. Wages expense 68,000.00 [Debit] Salaries and wages payable 68,000.00 [Credit](To record wages expenses for February 2020)
Note: Salaries and wages payable are a liability account and therefore have a credit balance. It represents the amount owed to employees for the work they have done.b. For Payroll Tax Expense FICA payable (Employee and Employer)5,202.00[ Debit] FUTA payable143.00 [Credit] SUTA payable208.00 Income tax payable9,230.00 Payroll tax expense14,783.00 (To record payroll tax expense for February 2020)
Note: FICA taxes are the sum of Social Security and Medicare taxes and are paid by both employees and employers. FUTA and SUTA taxes are paid by the employer only. Income taxes are withheld from employee paychecks and paid by the employer.
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Interview five children (between the ages of 8 and 12) to
determine what role the family and other reference group influences
have had on their decision to participate in sports. Suggest
promotions fo
I am sorry, but as an AI language model, I am unable to interview children or carry out primary research. However, I can guide you on how to approach this assignment.
To determine what role the family and other reference group influences have had on children's decision to participate in sports, you need to carry out primary research through interviews of five children between the ages of 8 and 12. Here are the steps to follow:1. Plan your research: Before carrying out primary research, you need to plan your research, including deciding on the research objective, sampling method, research design, and interview guide
For example, you can suggest that schools should organize sports clubs or competitions to encourage children to participate in sports activities.The above steps will help you to conduct your research and suggest promotions that will encourage children to participate in sports activities.
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How
much would you have to invest today to receive $50,000 in 10 years
at 9.5 percent per year ?
Invest around $21,059.57 today at a 9.5% interest rate to receive $50,000 in 10 years.
To calculate the present value of $50,000 to be received in 10 years at an annual interest rate of 9.5 percent, we can use the formula for present value:
Present Value = Future Value / (1 + Interest Rate)^Number of Periods
Plugging in the values:
Present Value = $50,000 / (1 + 0.095)^10
Using a financial calculator or spreadsheet, the present value can be calculated to be approximately $21,059.57. Therefore, you would need to invest around $21,059.57 today to receive $50,000 in 10 years at a 9.5 percent interest rate.
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Which of the following statements about tax is true?
a. the effective tax rate is the tax expense divided by profit before tax
b. tax expense is the amount of liability on the balance sheet at the end of the period
c. tax expense is the amount paid during the period
d. the effective tax rate is the tax paid divided by profit before tax
The correct statement about tax is the effective tax rate is calculated by dividing the tax expense by the profit before tax. Here option A is the correct answer.
The effective tax rate is a measure that indicates the proportion of profit before tax that is paid in taxes. It is a useful metric for analyzing the impact of taxes on a company's profitability. The effective tax rate takes into account all taxes paid by the company, including income taxes, payroll taxes, and any other applicable taxes.
To calculate the effective tax rate, the tax expense is divided by the profit before tax. The tax expense represents the amount of tax liability incurred by the company during a specific period. It includes both current taxes payable and deferred taxes.
Current taxes payable are the taxes that are due and payable based on the taxable income earned in the current period. Deferred taxes, on the other hand, are taxes that are recognized for temporary differences between the accounting and tax treatment of certain items.
The profit before tax is the company's earnings before deducting taxes. It is a measure of the company's profitability and is calculated by subtracting all expenses, except for taxes, from the total revenue. Therefore option A is the correct answer.
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Inspirational Inci is a mowationat consulting business. At the end of its accountong penod, October 31,20y, Iniparational has askets of $764,470 and lakilties of $242,840. Using the accoanting equation and considenng each cake independently, determine the following amsunts: a. Stockholders' equty as of Cctobel 31, 2ov2. X. divisends pain.
The stockholders' equity as of October 31, 2022, is $521,630.
To determine the stockholders' equity as of October 31, 2022, we need to use the accounting equation: Assets = Liabilities + Stockholders' Equity.
Given that Inspirational Inc. has assets of $764,470 and liabilities of $242,840, we can calculate the stockholders' equity as follows:
Stockholders' Equity = Assets - Liabilities
Stockholders' Equity = $764,470 - $242,840
Stockholders' Equity = $521,630
Therefore, the stockholders' equity as of October 31, 2022, is $521,630.
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Thinking of having a salad for lunch today? If so, you might want to skip McDonald's. The fast food giant recently announced that it would be discontinuing most of its salad options and focusing instead on its traditional menu of burgers, fries, and milkshakes. Why the change? It comes down to efficiency. Making salads is more complicated than making burgers and in a tight labor market, streamlining production saves on labor. McDonald's will join other fast food companies that offer more limited menus like In-n-Out, the West Coast chain that offers only a handful of menu choices, and rival Burger King, which took salads off the menu a few months ago. Over the years, McDonald's has responded to changing consumer preferences by tweaking its traditional menu to include options like salads, grilled chicken, and yogurt parfaits. Now though, the company is going back to basics, hoping that eliminating menu items with longer prep times will boost profits by reducing labor costs and increasing overall efficiency. The company claims that a more streamlined menu means faster service at the drive-thru window and more sales. One has to wonder though, whether reduced drive-thru lines will come at the expense of expanding waistlines. Discussion Questions: 1. McDonalds claims that removing items like salads translates into reduced wait times at its drive-thru windows, allowing the company to boost sales volume by serving more customers. Why is efficiency so important for McDonald's? Explain how even small increases in efficiency can add up to big savings in companies like McDonald's. 2. Consider the implications of McDonald's menu changes for the company's stakeholders. While investors are likely happy with changes that increase profits, how do you think customers and employees will respond? 3. Reflect on McDonald's strategy of tweaking its menu to respond to consumer demand for more healthy options, and then its decision to eliminate those options. In the long term, do you think maintaining a simplified menu that appeals to a smaller customer base will prove to be more profitable than trying to appeal to a broader audience by offering more options, including those that introduce inefficiencies in the production process? With its reduced menu, does McDonald's risk alienating future customers or does its ability to serve more customers more quickly make it a more attractive destination?
1. Efficiency is so important for McDo-nald's because they are operating a business on a very large scale.
Even small increases in efficiency can add up to big savings in companies like McDo-nald's. By making salads, which are more complicated to make, the company is consuming more time and labor. Streamlining production saves labor which in turn increases overall efficiency.
2. The implications of McDo-nald's menu changes for the company's stakeholders is going to be different. While investors are likely to be happy with the changes that increase profits, customers and employees may not respond well. Customers may feel that the options they enjoyed are no longer available while employees may feel that their work has increased.3. In the long term, maintaining a simplified menu that appeals to a smaller customer base will prove to be more profitable than trying to appeal to a broader audience by offering more options, including those that introduce inefficiencies in the production process. Even though McD-onald's has eliminated salads, the company has kept many healthy options on the menu. The company has focused on the items that are the most popular and as a result, they will save labor costs. Although they are targeting a smaller customer base, they are hoping to attract customers who want their food fast and do not want to wait.
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An analyst gathers the following data for a firm:
Sales: $1,850
Cost of Goods Sold: $835
Inventory: $139
Accounts Receivables: $136
Accounts Payables: $131
Based on this information, calculate the firm's Operating Cash Conversion Cycle.
Operating Cash Conversion Cycle (OCCC) is the average number of days between paying for raw material and collecting cash from customers.
To calculate OCCC, use the following formula:
OCCC = DIO + DSO - DPO,where,
DIO = Days Inventory Outstanding
DSO = Days Sales Outstanding
DPO = Days Payables Outstanding
Information provided:
Sales: $1,850
Cost of Goods Sold: $835
Inventory: $139
Accounts Receivables: $136
Accounts Payables: $131
Calculation of OCCC:
Days Inventory Outstanding (DIO) = (Inventory / Cost of Goods Sold) * 365
DIO = (139 / 835) * 365
DIO = 60.89 (approximately 61 days)
Days Sales Outstanding (DSO) = (Accounts Receivable / Sales) * 365DSO = (136 / 1850) * 365DSO = 26.86 (approximately 27 days)
Days Payables Outstanding (DPO) = (Accounts Payable / Cost of Goods Sold) * 365DPO = (131 / 835) * 365DPO = 57.52 (approximately 58 days)Operating Cash Conversion Cycle (OCCC) = DIO + DSO - DPO= 61 + 27 - 58= 30 days (approximately)
Therefore, the Operating Cash Conversion Cycle (OCCC) is approximately 30 days.
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Think about your companies financial planning cycles, when does it start and finish?
How often do you see the plan change after it’s finished?
Can you give an example of priorities shifting? i.e. regulatory commitments, audit findings and/or COVID-19
Financial planning cycles vary by company and industry, but typically they start at the beginning of the fiscal year and end at the end of the fiscal year. However, some companies may have quarterly or monthly financial planning cycles.
The financial planning cycle begins with setting goals and objectives for the year, creating a budget, and projecting revenue and expenses. The budget is then reviewed throughout the year to ensure it is on track. The financial planning cycle ends with an analysis of actual results compared to the budget. After the plan is finished, it may change depending on the performance of the business or external factors such as changes in the economy, government regulations, or customer demand.
Priorities may shift due to regulatory commitments, audit findings, and COVID-19. For example, if a regulatory agency finds an issue with the company’s product, the company may need to shift its resources to fix the issue to avoid penalties or legal action. Similarly, if an audit reveals weaknesses in the company’s financial controls, the company may need to shift its priorities to strengthen its financial reporting.
Finally, with the COVID-19 pandemic, many companies have had to shift their priorities to focus on employee safety and remote work, which has impacted their financial plans.
Overall, financial planning is an ongoing process that requires flexibility and adaptability to changes in the business environment.
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When looking at sticky prices, what name is given to the costs of changing prices that businesses must consider? Opportunity costs Internal costs Menu costs Customer costs
When looking at sticky prices, the name given to the costs of changing prices that businesses must consider is the menu costs. What are sticky prices? Sticky prices are prices that do not adjust quickly to changes in supply or demand. They occur when a product's price remains the same for an extended period despite changes in the supply or demand.
For instance, gasoline prices are sticky since they often remain the same for long periods, even though the cost of oil changes rapidly. In economics, menu costs refer to the costs that companies incur in altering their prices to adjust to the current economic environment. When businesses consider modifying their prices, they must take into account a variety of costs, including advertising, printing new price lists, and other administrative expenses. These costs are known as menu costs in economic terms. Therefore, when looking at sticky prices, the name given to the costs of changing prices that businesses must consider is the menu costs.
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pleas solve them all I'll give you at least 5 up votes from 5 different accounts , I'll share the link to my school group
1) Which of the following statements is true for the course? I chose because
A) it is so easy
B) It provides different philosophy
C) It can be taken A
D) it’s lecturer is understandable
2) Which of the following statements is not true in transportation modeling framework?
A) Special form of linear programming model similar to the transportation model.
B) Supply at each source and demand at each destination limited to one unit.
C) In a balanced model supply may equal demand
D) In an unbalanced model supply does not equal demand
3) Which of the following statements is true for dummy variable?
A) It is used for customers
B) It provides alternative way
C) It maximizes customers’ utility
D) It does not give any cost
4) The slope of a curve at any point is __________ the derivative of the curves function.
A) equal to
B) larger than
C) smaller than
D) none of the above
5) Branch and Bound method does not contain __________.
A) Smaller subsets
B) A tedious process
C) A mathematical process
D) Excel solution only
6) Which of the following explains the concept of Dummy?
A) Demand equals supply
B) Demand less than supply
C) balanced condition
D) makes profit to increase
7) Which of the following statements is not true in nonlinear problem characteristics?
A) Solution is often not on the boundary of the feasible solution space.
B) Cannot simply look at points on the solution space boundary
C) Solution techniques can be very complex.
D) Nonlinear Characteristics do not reflect the practices in real world.
8) ’if the case is a production of jet aircraft, round off could affect profit or cost by million dollar considering 7.4 jet airliners as 7 or 8.’Which of the following method explains the statement above?
A) Total Integer Model
b) Mixed Integer Model
c) Gregory cutting Plane Method
d) 0-1 Integer Model
9) Which of the following methods is convenient for Assignmentproblems?
a) VAM model
b) Northwest method
c) Least cost method
d) Hungarian method
10) Which of the following statements is not true for facility location?
A) It serves several customers
B) It reduces transportation costs
C) It maximizes customers’ utility
D) It keeps the distance almost equally and likely
11) Which of the following methods is not convenient for the concept of transportation?
Destination
Origion
Cost
System
12) Which of the following scientist introduced the concept of transportation?
A) Koopmans
B) Dantzing
C) Hitchcock
D) Koening
13)In an assignment problem the following is the best idea behind the theory?
a) one to several tasks
b) one to its own task
c) one to one task
d) All
The statement which is true for the course is B) It provides different philosophy. The course is chosen due to the reason that it provides different philosophy.
The statement which is not true in transportation modeling framework is D) In an unbalanced model, supply does not equal demand. The statement which is true for dummy variable is B) It provides an alternative way. The slope of a curve at any point is A) equal to the derivative of the curve’s function..
The method which is convenient for Assignment problems is d) Hungarian method.10) The statement which is not true for facility location is C) It maximizes customers’ utility.11) The method which is not convenient for the concept of transportation is System.12) The scientist who introduced the concept of transportation is C) Hitchcock.13) In an assignment problem, the following is the best idea behind the theory: c) one-to-one task.
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If net income=$93,500, depreciation expense=$40,000, interest
expense=$20,000, and tax rate=15%, what is the operating cash
flow?
The operating cash flow is $73,500.
To calculate the operating cash flow, we need to start with the net income and make adjustments for non-cash expenses and changes in working capital.
First, we subtract the depreciation expense from the net income:
Net income - Depreciation expense
= $93,500 - $40,000
= $53,500
Next, we add back the interest expense, as it is a non-operating expense:
Operating cash flow = Net income - Depreciation expense + Interest expense
= $53,500 + $20,000
= $73,500
Therefore, the operating cash flow is $73,500.
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Why is EVA an important component of the strategic management process?
Economic Value Added (EVA) is an important component of the strategic management process because it provides a comprehensive measure of a company's financial performance and value creation.
Unlike traditional financial metrics, EVA considers both the cost of capital and the return generated, enabling management to assess the true profitability and efficiency of the business. By incorporating EVA into strategic decision-making, organizations can align their initiatives with value creation, prioritize investments that maximize shareholder wealth, and identify areas for performance improvement.
EVA serves as a valuable tool to evaluate strategic alternatives, allocate resources effectively, and drive sustainable long-term growth and competitive advantage.
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Jack Simpson, contract negotlator for Nebula Airfame Company, is currently involved in bidding on a follow-up government contract. In gathering cost data from the first three units, which Nebula produced under a research and development contract, he found that the first unit took 2,500 labor hours, the second took 1,625 labor hours, and the third took 1,530 hours. Use Exhibit 6.5 In a contract for three more units, how many labor hours should Simpson plan for? (Round your answer to the nearest whole number.)
Jack Simpson, contract negotiator for Nebula Airframe Company, is currently involved in bidding on a follow-up government contract.
In gathering cost data from the first three units, which Nebula produced under a research and development contract, he found that the first unit took 2,500 labor hours, the second took 1,625 labor hours.Total number of labor hours required for production of the first unit = 2,500Total number of labor hours required for production of the second unit = 1,625Total number of labor hours required for production of the third unit = 1,530.
Therefore, the total labor hours required for production of the first three units = 2,500 + 1,625 + 1,530 = 5,655The average labor hours required for the production of the first three units = Total labor hours required/Number of units produced= 5,655/3 = 1,885. three more units can be found by multiplying the average labor hours required for production of the first three units by 3, as the company is to produce three more units.
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The World Trade Organization is the only global trade organization and has 164 member nations representing 98 percent of world trade. How does the WTO help nations improve trade relations? What are some of the major challenges facing the WTO today? Provide examples to support your responses.
The World Trade Organization (WTO) is the only global trade organization that aims to reduce trade barriers and promote free trade by providing a framework for trade negotiations among its 164 member nations, which represent 98 percent of global trade.
The following are some of the ways in which the WTO assists countries in enhancing trade relations:
It allows member nations to participate in multilateral trade negotiations, which means they negotiate as a group, allowing smaller countries to have greater bargaining power in trade negotiations.
It provides a forum for the resolution of trade disputes, such as the imposition of tariffs or non-tariff barriers, as well as the enforcement of trade agreements, which helps to maintain stability in global trade relations.
It provides technical assistance and training to developing countries, as well as provides preferential treatment to their exports, which helps to integrate them into the global trading system and promotes economic development.
The WTO has some significant challenges it is currently facing:
Disagreements on trade practices - Some countries, such as China, have been accused of dumping, which means selling goods at a cheaper price in foreign markets than in the domestic market. The Trump administration imposed tariffs on Chinese goods, causing China to retaliate, resulting in a trade war that has had a significant impact on the global economy.
Criticism for not being effective - The WTO has been accused of being ineffective in reducing trade barriers and promoting free trade, and of being biased against developing countries.
Some countries are looking at alternative trade organizations, such as the Regional Comprehensive Economic Partnership (RCEP), which was recently formed by China, Japan, and South Korea, among others.
Funding and leadership - The organization's financial resources are limited, making it difficult to provide adequate technical assistance to developing countries. Additionally, the organization has not been able to elect a new leader since Roberto Azevêdo resigned from his position as Director-General in 2020.
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A Bi
=∑ i=1
n
b ij
⋅e i
Based on the attitude formation equation, the b ij
term refers to a belief regarding outcome i behavior regarding outcome i behavioral intention behavior regarding outcome j belief regarding outcome j
According to the attitude formation equation, the term b ij refers to belief regarding outcome i, belief regarding outcome j.
What is the attitude formation equation:- The Attitude formation equation is: A Bi = ∑ i=1n bij ⋅ei
Here,A Bi stands for the attitude towards a behavior i.
b ij stands for the belief that a particular behavior i has an outcome j. It represents the subjective probability that the behavior will lead to the outcome j. ei represents the evaluation of each outcome i.
Therefore, based on the attitude formation equation, the term b ij refers to belief regarding outcome i and belief regarding outcome j. It represents the subjective probability that the behavior will lead to the outcome j.
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Complete question:
A Bi =∑ i=1n b ij ⋅e i
Based on the attitude formation equation, the b ij term refers to a belief regarding outcome
Using examples, explain what ‘organisational culture’ refers to and critically discuss the extent to which culture can be used to organise and manage individuals in the contemporary workplace.
Organizational culture refers to the shared values, beliefs, attitudes, and practices that characterise an organisation and guide its conduct. Organizational culture is a term used to describe the values, beliefs, and norms that influence the behaviour of an organization's members.
It's a mix of the organization's history, values, behaviour, and beliefs that influence the way people interact and work together. The values and beliefs of an organisation determine how employees interact with each other, as well as with external stakeholders, and how decisions are made.
For example, an organization may have a culture of innovation, which encourages creativity and risk-taking to achieve results. It may also have a culture of quality, which emphasises excellence and attention to detail. Additionally, there can be a culture of hierarchy, which values chain of command and formal authority to maintain stability.
Management and organisational culture- The extent to which culture can be used to organise and manage individuals in the contemporary workplace is subject to debate. Organizational culture plays an essential role in management and performance, but it's critical to remember that culture should serve the needs of the organization and its members.
Culture can be an essential tool for organizing and managing individuals in the workplace. A culture that encourages teamwork, for example, fosters collaboration and the sharing of information. Managers may use organisational culture to motivate employees, create a sense of belonging, and enhance productivity.
Culture can also be used to influence employee behaviour. For example, an organisation that values customer service is likely to have employees who prioritise providing excellent customer service. However, culture should not be used to control individuals. Employees should be free to express themselves, and their work should be evaluated based on its merits.
In conclusion, organisational culture is a crucial aspect of management and performance. It plays a crucial role in shaping employee behaviour, decision making, and productivity. A healthy organisational culture fosters teamwork, innovation, and commitment to shared goals. However, it is critical to remember that culture should serve the needs of the organisation and its members and should not be used to control individuals. Culture should be used as a tool to organise and manage individuals in the workplace, but not as a way to dictate their actions.
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What does the term "economic efficiency" mean? Explain in words (not just symbols). 2. What is the definition of a pure public good? Give two examples of pure public goods that are often provided by state or local governments. 3. Governments often provide goods or services that have spillover benefits (also called positive externalities). Explain what the term "spillover benefits" means. Give two examples of goods with spillover benefits that are often provided by state and local governments. Why is it argued that markets wil not provide a sufficient quantity of goods with spillover benefits?
1. Economic efficiency is defined as the best possible allocation of scarce resources which is attained when the marginal benefit of a good or service equals its marginal cost. In other words, it is a situation where the benefits derived from the production of a good or service is equal to the cost of producing it.
2. A pure public good is a good that is non-excludable and non-rivalrous. This means that it is impossible to exclude anyone from consuming the good or enjoying the benefits of the good and consumption of the good by one individual does not reduce the availability of the good for others. Pure public goods include national defense, street lighting, and public roads.
3. Spillover benefits, also known as positive externalities, refer to the benefits enjoyed by people who are not directly involved in producing or consuming a good or service. They are benefits that are not reflected in the market price of the good or service. Examples of goods with spillover benefits that are often provided by state and local governments include education and healthcare. Markets will not provide a sufficient quantity of goods with spillover benefits because firms cannot capture the full benefits of producing such goods, as the benefits spill over to people who do not pay for the good or service. Therefore, the market may under-produce goods with spillover benefits.
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A survey was conducted about real estate prices. Data collected is 166546, 235688, 366812, 471741, 559415, 698083, 717722, 868637, 942453, 1032602, 1168535, 1248397, 1367514. What is the third quartile price?
The third quartile price can be found by first arranging the given data in ascending order.
How to find?Once you've arranged the data, you can use the formula given below to find the third quartile price:
Formula to find the third quartile price:Q3 = (3n + 1) / 4th term.
Where,Q3 is the third quartile price n is the total number of data point sterm is the rank of the data point.
Step-by-step solution:
Given data:166546, 235688, 366812, 471741, 559415, 698083, 717722, 868637, 942453, 1032602, 1168535, 1248397, 1367514,
We need to find the third quartile price. For that, we need to find the rank of the third quartile price. Using the formula for the rank of third quartile price, we get:
Q3 = (3n + 1) / 4Q3
= (3 x 13 + 1) / 4Q3
= 10.
So, the third quartile price will be the 10th term of the given data once arranged in ascending order. Arranging the given data in ascending order, we get:
166546, 235688, 366812, 471741, 559415, 698083, 717722, 868637, 942453, 1032602, 1168535, 1248397, 1367514.
The 10th term of the above arrangement is:1032602.
Therefore, the third quartile price is $1,032,602.
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Match the Following...: Group of answer choices
Business-2-Customer (B2C) [ Choose ] Customer Engagement [ Choose ]
Customer Satisfaction [ Choose ] Customer Service [ Choose ]
Customer Support ( choo
Business-2-Customer (B2C) refers to the exchange of goods and services between businesses and customers. It involves selling products or services directly to end-users rather than to other businesses.
Customer Service refers to the assistance provided to customers before, during, and after they purchase goods or services. It aims to ensure customer satisfaction by addressing their needs and concerns in a timely and effective manner.Customer Support, on the other hand, is a broader term that encompasses customer service and includes additional activities such as technical support, troubleshooting, and maintenance.
Customer Engagement includes all the ways in which a business can connect with its customers to build long-term relationships. Customer Satisfaction is a measure of how well a business meets or exceeds its customers' expectations.
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Visit Amazon and Lazada and compare both these stores with regard to the overall store experience.
Also, Write at least FIVE (5) positive and FIVE (5) negative points of both the stores.
Amazon and Lazada are both online shopping platforms with different strengths and weaknesses. Hence. Amazon offers a wide range of products and excellent customer service, also shipping fees and online fraud. Lazada offers affordable prices and timely delivery, also points like longer delivery times and unresponsive customer service.
Comparison between Amazon and Lazada with regard to the overall store experience. Amazon and Lazada are both online shopping platforms. Amazon is a globally recognized shopping platform whereas Lazada is a leading Southeast Asia shopping platform.
Positive points of Amazon: Amazon offers its customers a wide range of products to choose from Amazon provides its customers with product reviews, prices and other features that make shopping more comfortable. Amazon offers its customers free shipping for products worth $25 and above. Amazon provides excellent customer service, returns policies, and timely delivery. Amazon provides a vast array of digital products such as ebooks, music, and videos
Positive points of Lazada: Lazada offers a broad range of products at affordable prices. Lazada offers its customers an option for cash on delivery (COD) payment. Lazada provides timely delivery of products and provides excellent customer serviceLazada offers its customers different promotions such as discounts and vouchers. Lazada has an efficient refund policy.
Negative points of Amazon: Amazon charges its customers for shipping for products under $25Amazon is not available in some countries. Amazon sells counterfeit products that can harm its customers. Amazon is not able to provide its customers with a 100% guarantee against online fraud.
Negative points of Lazada: Lazada's delivery takes longer than expected in some cases. Lazada's customer service is sometimes unresponsive. Lazada does not provide its customers with an accurate timeline for delivery. Lazada's quality control is sometimes unsatisfactory. Lazada's products' authenticity is sometimes questionable.
Conclusion, Amazon and Lazada are both online shopping platforms that offer their customers a wide range of products at affordable prices. However, Amazon offers better customer service, timely delivery, and excellent returns policies whereas Lazada offers its customers a cash-on-delivery payment option and promotions.
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Suppose you invest $3,500 today and receive $10,750 in five years. a. What is the internal rate of return (IRR) of this opportunity? b. Suppose another investment opportunity also requires $3,500 upfront, but pays an equal amount at the end of each year for the next five years. If this investment has the same IRR as the first one, what is the amount you will receive each year? a. What is the internal rate of return (IRR) of this opportunity? The IRR of this opportunity is \%. (Round to two decimal places.)
a. Therefore, the internal rate of return (IRR) of this opportunity is 18.11%.
b. Therefore, the amount you will receive each year for the second investment opportunity is $2,177.91.
The internal rate of return (IRR) for the opportunity is calculated to be 18.11%. For the second investment opportunity with the same IRR, the annual cash flow will be $2,177.91. Internal rate of return (IRR) calculation:
N = 5 = $10,750
PV = -$3,500
IRR = ?
Using the formula PV = FV / (1 + IRR)^N, we can calculate the IRR using the trial and error method or an Excel function:
IRR = 18.11%
b. Calculation of annual cash flows for the second investment opportunity:
Since the second investment opportunity has the same IRR as the first one, we can use the present value (PV) of $3,500 to calculate the annual cash flows using the annuity formula:
PV = $3,500
r = 18.11%
n = 5
Using the formula A = PV x (r(1 + r)^n) / ((1 + r)^n - 1), we can calculate the annual amount:
A = $3,500 x (0.1811(1 + 0.1811)^5) / ((1 + 0.1811)^5 - 1)
The annual amount is $2,177.91 (rounded to two decimal places).
Therefore, the amount you will receive each year for the second investment opportunity is $2,177.91.
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Determine the interest on the following notes: (Round answers to 2 decimal places, eg. 52.75. Use 360 days for calculation) (a) (b) (c) (d) $1,920 at 6% for 90 days. $1,040 at 9% for 5 months. $2,880 at 8% for 60 days. $1,600 at 7% for 6 months. $ $ $ $
The interest on the given notes is as follows: (a) $28.80, (b) $38.50, (c) $38.40, and (d) $56.00
To determine the interest in the given notes, we can use the simple interest formula:
Interest = Principal x Rate x Time
Where:
The principal is the initial amount borrowed or invested,
Rate is the annual interest rate, and
Time is the duration in days or months.
(a) $1,920 at 6% for 90 days:
Principal = $1,920
Rate = 6% per annum = 0.06
Time = 90 days / 360 days (assuming a 360-day year)
Interest = $1,920 x 0.06 x (90/360) = $28.80
(b) $1,040 at 9% for 5 months:
Principal = $1,040
Rate = 9% per annum = 0.09
Time = 5 months
Interest = $1,040 x 0.09 x (5/12) = $38.50
(c) $2,880 at 8% for 60 days:
Principal = $2,880
Rate = 8% per annum = 0.08
Time = 60 days / 360 days
Interest = $2,880 x 0.08 x (60/360) = $38.40
(d) $1,600 at 7% for 6 months:
Principal = $1,600
Rate = 7% per annum = 0.07
Time = 6 months
Interest = $1,600 x 0.07 x (6/12) = $56.00
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Explain and apply the revenue and expense recognition principles. Analyze, record, and summarize the effects of operating transactions using the accounting equation, journal entries, and T-accounts.
Revenue recognition principle states that revenue should be recognized when it is earned, and the amount of revenue is measurable. This principle indicates that revenue is recognized when goods or services are delivered to customers and the customers have agreed to pay for the goods or services.
The expenses recognition principle states that expenses should be recognized in the period they are incurred, regardless of when payment is made. This principle indicates that expenses should be recognized when the company uses goods or services or when the company receives the benefits of the goods or services.
There are two methods for recording transactions: The cash basis and the accrual basis.
Cash Basis - In this method, revenue is recorded when cash is received, and expenses are recorded when cash is paid. This method is commonly used by small businesses.
Accrual Basis - In this method, revenues are recorded when earned, and expenses are recorded when incurred, regardless of when cash is received or paid. This method provides more accurate financial statements because it reflects the business's activities better.
Journal entries are recorded in the accounting journal, also known as the book of original entry, to record business transactions. The accounting journal is made up of two columns: Debit and Credit. Debit is an entry that increases assets or decreases liabilities, while credit is an entry that increases liabilities or decreases assets.
A T-account is a visual representation of a general ledger account. The name of the account is at the top, and debits and credits are recorded in separate columns. When an operating transaction occurs, it affects two or more accounts. As a result, a journal entry is made to record the transaction, and the T-accounts are updated accordingly.The accounting equation is Assets = Liabilities + Equity. When a transaction is recorded in the journal, it affects the accounting equation. The total assets, liabilities, and equity must always balance. Therefore, when recording a transaction, the total debits must equal the total credits.
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Jane, a local mother, is concerned about her youngest son, who has been smoking cigarettes. She tells him that, if she catches him smoking or finds cigarettes in his possessions, she'll charge him $10 per cigarette. This is an example of that aims to of the decision to smoke. marginal analysis; decrease the marginal cost an incentive; increase the marginal benefit marginal analysis; increase the marginal benefit an incentive; increase the marginal cost
Jane, a local mother, is concerned about her youngest son, who has been smoking cigarettes. She tells him that, if she catches him smoking or finds cigarettes in his possessions, she'll charge him $10 per cigarette. This is an example of an incentive that aims to decrease the marginal cost of the decision to smoke.
Marginal cost is defined as the change in the total cost that arises when the quantity produced is incremented by one unit while marginal benefit is defined as the additional satisfaction or utility that a person receives from consuming an additional unit of a good or service.
An incentive is the reason or reward given to someone for behaving in a particular way or doing something. The incentive that is given by Jane is to charge $10 per cigarette if caught smoking which will increase the marginal cost of smoking. Marginal cost plays an important role in decision-making. The goal of the incentive is to decrease the marginal cost of smoking, which will, in turn, decrease the likelihood of the son smoking cigarettes. Hence, this is an example of an incentive that aims to decrease the marginal cost of the decision to smoke.
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In your opinion what could be some initiatives your organization can take up in future for your own department / division, wrt each of the following elements, in terms of technology implementations / innovations
a. Transforming customer experience (Experience design, Customer intelligence, Emotional engagement)
b. transforming operations (Core process automation, Connected and dynamic operations, Data-driven decision-making)
c transforming employee experience (Augmentation, Future-readying, Flexforcing)
d transforming digital platform (Core, external facing, Data)
Consider possible technologies, their deployment and capabilities required, to implement this. List the benefits envisaged as possible outcome-based scenarios.
a. Transforming customer experience (Experience design, Customer intelligence, Emotional engagement)Initiative 1: Implementing Customer Intelligence Technology: Your organization can take up the initiative of implementing customer intelligence technology that helps in analyzing customer preferences, complaints, feedback, and behavior in real-time. This technology can leverage artificial intelligence to generate customer insights that can help organizations to understand customer expectations and make decisions accordingly.
Better customer experiences, better customer satisfaction, and loyalty, and more sales.Initiative 2: Experience Design Technology: Your organization can take up the initiative of implementing experience design technology that helps in providing an exceptional user experience. Experience design can help organizations to create an intuitive, user-friendly, and seamless experience. Improved customer satisfaction, loyalty, and retention.Initiative 3: Emotional Engagement Technology: Your organization can take up the initiative of implementing emotional engagement technology that helps in engaging with customers on an emotional level. This technology can help organizations to create an emotional connection with customers, which can help in building trust and loyalty. Enhanced customer satisfaction, loyalty, and retention.b. Transforming operations (Core process automation, Connected and dynamic operations, Data-driven decision-making)Initiative 1: Core Process Automation Technology: Your organization can take up the initiative of implementing core process automation technology that helps in automating core business processes. This technology can help organizations to save time and money, improve accuracy, and reduce errors.
Increased operational efficiency, reduced errors, and cost savings.Initiative 2: Connected and Dynamic Operations Technology: Your organization can take up the initiative of implementing connected and dynamic operations technology that helps in integrating different business processes and systems. This technology can help organizations to improve collaboration, efficiency, and agility improved collaboration, efficiency, and agility.3: Data-driven Decision-making Technology: Your organization can take up the initiative of implementing data-driven decision-making technology that helps in making data-driven decisions. This technology can help organizations to analyze data and generate insights that can help in making informed decisions.
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A research laboratory has two melts of Copper (Cu)−Nickel (NI) alloy to make up a new alloy. The composition of melt I is 2 parts of Cu for each part of Ni. The composition of melt II is 1 part of Cu for each part of Ni. To make up the new alloy, at least 10Kgs of copper and 6kgs of Nickel is needed. Melt 1 costs $25 per Kg while melt II costs $30 per Kg. Formulate the Linear Programming model.
The Linear Programming (LP) problem involves maximizing or minimizing a linear objective function, subject to a set of linear equality or inequality constraints. The given problem can be solved using Linear Programming.
A Research laboratory has two melts of Copper (Cu)−Nickel (NI) alloy to make up a new alloy. The composition of melt I is 2 parts of Cu for each part of Ni. The composition of melt II is 1 part of Cu for each part of Ni. To make up the new alloy, at least 10Kgs of copper and 6kgs of Nickel is needed. Melt 1 costs $25 per Kg while melt II costs $30 per Kg.
We need to find the quantity of each melt to be used in the new alloy so that the cost is minimized. To minimize the cost of the new alloy, let the quantity of melt 1 used in the new alloy be x kg, and the quantity of melt 2 used be y kg.
Therefore, the objective function for minimizing the cost can be given as:
z = 25x + 30y (Cost to produce the alloy)T
he constraints in the given problem are:
2x + y ≥ 6 (minimum Nickel required)2x + y ≤ 10 (minimum Copper required)
We need to formulate the linear programming model from the given problem.
Thus, the model is formulated as follows:
Minimize: z = 25x + 30y
Subject to:2x + y ≥ 62x + y ≤ 10x ≥ 0, y ≥ 0
Here, x represents the quantity of melt 1 and y represents the quantity of melt 2 used in the new alloy.
Therefore, the linear programming model for the given problem is Minimize:
z = 25x + 30ySubject to:2x + y ≥ 62x + y ≤ 10x ≥ 0, y ≥ 0.
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action) that a worker should take to offset threats/problems/weaknesses and/or take advantage of an opportunity/strengths. Write out specific strategies (plans of action) a company’s manager/leader should take to offset threats/problems/weaknesses and/or take advantage of an opportunity/strength.
Anything you write about these the information has to be on these: Compare employees’ work between the USA and European countries, i.e. hours worked per week, the number of national holidays/year, vacation days/year, sick days/year, the country where people work the least, work the least hours per week, countries that are the most hard-working, countries with the highest quality of life, countries with best life expectancy, countries with best health care systems. State what you believe is the significance of these figures.
Site the source you used so that can go back and look at them too.
One of the plans of action that a company's manager/leader should take to offset threats/problems/weaknesses and/or take advantage of an opportunity/strength is to develop a strategic plan that takes into account the unique strengths and weaknesses of their company.
A strategic plan involves setting goals and objectives, analyzing the market, identifying target markets and customers, and developing strategies to achieve those goals. To do this, a company's manager/leader should use data and metrics from reputable sources, such as the Bureau of Labor Statistics and the World Health Organization Regarding the comparison between employees' work between the USA and European countries, the number of hours worked per week, the number of national holidays/year, vacation days/year, sick days/year, the country where people work the least, work the least hours per week, countries that are the most hard-working, countries with the highest quality of life, countries with the best life expectancy, and countries with the best health care systems are significant figures for businesses.
This data helps managers understand how their workforce compares to others in the industry and provides insights into potential opportunities or threats to their business. This plan should also include a detailed analysis of the company's current strengths and weaknesses, as well as an assessment of potential threats and opportunities.
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What is the most important assumption underlying using relative valuation methods for a target firm and the comparable firms:
Select one:
a.The comparable firms are correctly valued
b.The comparable firms are actually comparable to the target firm
c.The comparable firms are in the same industry or sector
d.The comparable firms have approximately the same market capitalization as the target firm
The most important assumption underlying using relative valuation methods for a target firm and the comparable firms is that the comparable firms are actually comparable to the target firm.
Relative valuation involves valuing the company using financial ratios, metrics, multiples, and other similar data points of other companies in the same industry or sector, which are known as comparable companies. The objective of relative valuation is to use the information on comparable companies to estimate the value of the target company.
The valuation of the target company is accomplished by multiplying the multiple, metric, or ratio derived from the comparable company’s financial data by the same measure of the target company.
Hence, it is critical to choose the correct comparable firms to calculate the valuation, which are fundamentally similar to the target firm to get an accurate estimate of the firm's value. Therefore, the most important assumption underlying using relative valuation methods for a target firm and the comparable firms is that the comparable firms are actually comparable to the target firm.
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intangible resources include all but which of the following
brand
knowledge
abilities
reputation
Intangible resources include all but abilities, Intangible resources refer to the resources that cannot be touched, seen, tasted, or felt. They include elements that are more abstract, such as knowledge, patents, and brand recognition.
These resources are often of considerable value to businesses, but they cannot be measured in the same way as tangible assets. Intangible resources can be used to establish an advantage over competitors and to create long-term success. For example, a company with a strong brand and reputation can charge higher prices for its products than a company that lacks such an advantage. Intangible resources can also be difficult to imitate.
For example, a company may be able to copy the physical characteristics of a competitor's product, but it may not be able to replicate the brand recognition or knowledge that the competitor has developed. In the given options, brand, knowledge, and reputation are intangible resources, but abilities are not.
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