customer relationship management involves managing all aspects of a customer's relationship with an organization. true false

Many changes made to improve clarity will also improve conciseness.

What does clarity mean?

Clarity is a term used to describe how easily understood or how clear something is. Clarity is used in a variety of contexts, including writing, speech, and science. It's critical because it's how you communicate effectively to others.

What does conciseness mean?

Conciseness means expressing ideas or viewpoints briefly and clearly, making use of as few words as possible without losing essential meaning. Conciseness in communication is beneficial because it ensures that the receiver of the message receives it without confusion, distraction, or unnecessary time spent decoding the message. As a result, many changes made to improve clarity will also improve conciseness, as it is essential to communicate information in a concise and easily understandable manner, especially when communicating with people who are not familiar with the subject. Therefore, option b, conciseness, is the correct answer.

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Coordinates of production possibility frontier (PPF) the point: (22,10)

China can produce either 30 barrels of oil or 15 bushels of corn using 10 worker hours. Using this data, we can construct a production possibility frontier (PPF) or transformation curve graphically as shown below, using the data given in the question. The slope of the PPF tells us the opportunity cost of producing one good in terms of the other. Since the production possibility frontier is concave, the opportunity cost is increasing (the slope of the PPF is rising) as more and more of one good is produced.

When China decides to produce 22 barrels of oil, we have to find out the number of bushels of corn it can produce. For this, we have to move vertically from the point of production of 22 barrels of oil and see the number of bushels of corn that can be produced. From the graph, we can see that the maximum number of bushels of corn China can produce is 10.

So, China can produce 10 bushels of corn when it decides to produce 22 barrels of oil.

Coordinates of production possibility frontier (PPF) the point: (22,10)

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Nevada Tools stock is expected to pay a dividend of $1.61 per share every three months, giving shareholders a gain of only 8.3% at $14.65 per share.

The distinction between total shareholder return (TSR) and share price return must be taken into account when looking at investment returns. Based on the assumption that dividends are reinvested, the TSR includes the value of any spin-offs or discounted capital raises in addition to any dividends. For dividend-paying stocks, it is fair to say that the TSR provides a more comprehensive picture. For the past five years, Franco-Nevada has had a TSR of 107 percent. That is greater than the previously mentioned return on its share price. As a result, the company's dividends have increased the total return to shareholders. Franco-Nevada saw yearly compound earnings per share (EPS) growth of 37% over the course of five years of rising share prices. The EPS development is more noteworthy than the yearly offer value gain of 15% over a similar period. As a result, one might infer that the overall market has become more wary of the stock.

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In order for information to be relevant, it must be future data that differ among alternatives.

Relevance is a fundamental concept in information retrieval, and it pertains to how well a piece of information addresses the user's information needs. In the context of information retrieval, relevance implies that a user's query must be matched to the documents that best meet their information needs. To achieve relevance in information retrieval, the data being used must be future data that differ among alternatives.

This is because information retrieval systems are not concerned with the past. As a result, when determining relevance, only  future data is considered. In addition, the data being considered should be different between various options, as identical data in each option would result in irrelevant information.

Relevance is the concept of how well a piece of information satisfies the information needs of a user. It is critical in information retrieval since it aids in matching the user's query with the documents that best meet their information needs. In the context of information retrieval, relevance implies that a user's query must be matched to the documents that best meet their information needs. Therefore the correct option is D

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One of the sources of cash for a business is "increase in accounts receivable. "Explanation: Accounts receivable is the amount of money that is owed to a business by its clients or customers who have purchased the products or services of the business on credit.

When these accounts receivables are increased, it means that more customers have bought goods on credit from the company, which will ultimately increase the cash inflows of the company since the payment will be made in the future. Therefore, the increase in accounts receivable is considered as a source of cash for the business.

The other options such as decrease in accounts payable and increase in common stock are not the sources of cash for the business. Decrease in accounts payable will only reduce the cash outflow of the business while the increase in common stock can only increase the equity of the business but not the cash inflow.

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Excise taxes are typically levied on a per-unit basis rather than as a percentage of the buy price, in contrast to general sales taxes. For instance, the excise duty on cigarettes is determined in cents per pack.

Additionally, the majority of petroleum taxes are calculated in cents per gallon. The current sales tax stipulates that it must be paid after a transaction or other special circumstance. While in the case of service tax, it is accounted for at the conclusion of the three-month period and becomes due when payment is received, or if not, from the date of the invoice. 

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Infiniti, a luxury automobile brand, needs to carry out an ongoing research program to enhance its evaluation of its segmentation of the market and positioning of its G20.

The following are some of the ongoing research programs that Infiniti may undertake to enhance its evaluation of its segmentation of the market and positioning of its G20:

Conduct customer surveys Infiniti may conduct customer surveys to get feedback from customers who have bought the G20. This will enable the company to know their experiences and preferences for their vehicle, such as the design and the features they liked, as well as the ones they didn't like.

The company may also ask them to rate their level of satisfaction with the vehicle and the service they received from the dealerships. Organize focus groups

Infiniti may also organize focus groups to gain more in-depth feedback from customers who have purchased the G20. They may ask these customers about their experience with the vehicle, including the reasons why they chose it over others, and what they would have liked to be different.

This may help the company to better understand the needs and preferences of its customers, as well as identify potential areas of improvement.

Conduct market research Infiniti may carry out market research to gain insights on the broader automotive market, including industry trends, competitive activity, and consumer behavior.

The company may also undertake market segmentation to help identify segments that the G20 could target, and analyze consumer preferences to identify the features that are most important to them.

This information will enable the company to tailor its products and services to meet the needs of its customers.

In conclusion, Infiniti may undertake customer surveys, organize focus groups, and conduct market research to gain insights on the broader automotive market to enhance its evaluation of its segmentation of the market and positioning of its G20.

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To improve Infiniti's evaluation of its market segmentation and positioning of its G20, the company could implement an ongoing research program. Such an ongoing research program should include conducting customer surveys, tracking sales and profits, studying industry trends, and analyzing customer feedback.

The research program should also include the following steps:

Identify the target market: Infiniti should conduct market research to determine the target market for its G20 sedan. This research should examine the needs and preferences of the target audience, including demographics, income levels, and lifestyle characteristics.

Conduct customer surveys: Infiniti should gather feedback from current and potential customers to better understand their needs and preferences. This feedback can be obtained through surveys, focus groups, or interviews.

Tracking sales and profits: Infiniti should monitor sales and profit margins to evaluate the effectiveness of its marketing strategy. By comparing sales and profits before and after implementing a new strategy, the company can determine the effectiveness of its market segmentation and positioning strategy.

Study industry trends: Infiniti should keep up-to-date with industry trends and changes in customer preferences. This information can be obtained through industry publications, trade shows, and conferences.

Analyze customer feedback: Infiniti should analyze customer feedback to identify areas where improvements can be made. This feedback can include complaints, suggestions, and compliments received from customers.

Overall, an ongoing research program can help Infiniti evaluate its market segmentation and positioning of its G20, and identify areas where improvements can be made.

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Suppose will's year 1 food expenditures in year 3 dollars amounted to $5,670. suppose also that the real interest rate in year 3 was 3 percent. then, in year 3, the inflation rate was 8 percent and the nominal interest rate was 5 percent. The correct option is B.

Will's food expenditures in year 3 were about $5,670. This number is in year 3 dollars, and the real interest rate in year 3 was 3%. This means that in year 3, prices had risen by 3 since year 1, so the inflation rate was 8.

The nominal interest rate is the interest rate adjusted for inflation, so the nominal interest rate in year 3 was 5, which is 3.

Therefore, the correct option is B.

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The factors that explain labor productivity are: technological change and the quantity of capital per hour worked. The option "technological change and the quantity of labor per hour worked" is not correct.

This is because an increase in labor hours without any technological change or investment in capital equipment would result in a decrease in labor productivity.

Similarly, the option "diminishing returns and the quantity of labor per hour worked" is not correct. This is because diminishing returns states that output increases at a decreasing rate as additional units of input are added. Hence, an increase in labor hours without any increase in capital would also lead to diminishing returns.

Lastly, the option "diminishing returns and the quantity of capital per hour worked" is also incorrect. This is because the quantity of capital per hour worked would only affect labor productivity if there is a technological change. Otherwise, increasing the quantity of capital would also lead to diminishing returns. Hence, the correct option is "technological change and the quantity of capital per hour worked".

Technological change can increase labor productivity as it enables the same amount of input (e.g. labor hours) to produce more output (e.g. goods and services). Investment in capital equipment can also increase labor productivity as it enables workers to produce more output per hour.

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Employers generally have a right to do several things although state laws vary. These include hire and fire employees, set work schedules, set wages and pay rates, set work hours, determine working conditions, etc.

However, employers may be prohibited from taking any action that is discriminatory or retaliatory against an employee in several ways. They may not discriminate based on race, gender, age, religion, national origin, disability, or other protected characteristics as outlined in federal and state law.

Employers are prohibited from retaliating against an employee who reports illegal or unethical behavior to a superior or a government agency, reports safety violations or other health and safety concerns, files a claim for worker’s compensation or files a complaint with a government agency regarding unfair treatment, etc.

Additionally, employers have a responsibility to maintain a safe and healthy work environment for their employees. In general, employers have a right to run their business as they see fit as long as they follow all applicable laws and regulations.

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The complete question is:

Although state laws vary, what do employers generally have a right to do? (choose every correct answer.)

Hire and fire employees, establish workplace rules and policies, determine wages and benefits, monitor employee performance, maintain a safe work environment, protect company property and information.

Answer: During the 1970s and 1980s, companies began to consider minority rights, consumer rights, and social issues due to the changing societal and political climate. The Civil Rights Movement in the United States in the 1960s highlighted the importance of minority rights, and consumer advocacy groups began to emerge to protect consumers from deceptive business practices.

Meanwhile, the growing awareness of environmental issues, such as pollution and climate change, brought attention to social issues and corporate social responsibility. Companies recognized that addressing these issues was not only the right thing to do, but it also helped to build brand reputation and customer loyalty.

Additionally, government regulations and pressure from shareholders also played a role in encouraging companies to prioritize these concerns. Overall, these factors contributed to the shift towards corporate social responsibility and the consideration of minority rights, consumer rights, and social issues in business practices.

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Expansionary monetary policy leads to an increase in aggregate demand (AD), resulting in "Price level increases; output doesn't change" in the long run.

When the central bank of Hamsterville engages in expansionary monetary policy by buying bonds, it increases the money supply and lowers interest rates. This, in turn, encourages consumers and businesses to spend more, increasing aggregate demand.In the short run, output may increase as firms respond to the higher demand.

However, in the long run, the increase in demand will lead to higher prices, but output will remain unchanged because the increase in demand was only temporary, and firms cannot increase output indefinitely in the long run. Therefore, the long-run effect of an increase in AD due to expansionary monetary policy is an increase in the price level and unchanged output level.

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The company now plans to perform a scenario analysis on the cash flow and NPV estimates. It will use an NPV of $1,000,000 as the base case.

A company's preliminary cash is an estimate of the cash flows it anticipates from a specific project. These projections are created before the project starts and are predicated on predictions of the project's projected future earnings and costs. The project's potential profitability is assessed using preliminary cash flows, which are also used to calculate the project's net present value (NPV). Because they enable businesses to make well-informed choices about whether to invest in a specific project, preliminary cash flows are crucial. They give businesses the ability to weigh the project's potential risks and benefits and decide whether the anticipated cash flows will be enough to recover the initial investment and turn a profit over time.

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The timing for a performance evaluation should coincide with the needs of the employee and organization. So, the correct option is a.

What is performance evaluation?

Performance evaluation is an essential tool that a manager can use to assess an employee's work efficiency and make plans for their development. It is a standard operating process for almost all businesses, regardless of the industry in which they operate. It can help you understand the strengths and weaknesses of your employees, as well as improve employee performance.

The timing of performance evaluationTiming is an important factor to consider when evaluating employee performance. It should be done regularly, at the right time, to ensure that the process is consistent and equitable. Some organizations prefer annual evaluations, while others opt for quarterly or bi-annual evaluations. The timing of the performance evaluation can depend on the organization's internal policies and the employee's job level.

However, it is essential to note that the timing of the evaluation should coincide with the needs of the employee and organization. In this way, an employee's performance can be assessed and improvements can be made for both employee development and organizational success. For example, if an employee is struggling with a specific task, an evaluation should be scheduled to identify the root cause and provide the necessary training or support. So, the option a is the correct choice.

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At $40, consumers demand 600 units, but suppliers only offer 300 units. Because there are more buyers than sellers, some buyers will be unable to acquire the good. Because there are more buyers than sellers, the price will rise in response to the excess demand.

As a question answering bot, it is important to always be factually accurate, professional, and friendly. When answering questions, it is important to be concise and not provide extraneous amounts of detail. Any typos or irrelevant parts of the question should be ignored.Using the given figure, if the government imposed a price ceiling of $40, the market would experience excess demand.What is a price ceiling?A price ceiling is a legal maximum price that may be charged for a good or service.

It is a type of government regulation that establishes a maximum price that may be charged for a particular product. A price ceiling, in essence, prevents prices from increasing above a certain level.What is excess demand?Excess demand occurs when the quantity demanded exceeds the quantity supplied at the current market price. When there is excess demand, some potential consumers are unable to purchase the good or service they require.

Excess demand is defined as the amount by which the quantity demanded exceeds the quantity supplied at a particular price. When there is excess demand, it is possible that the market price of the product will rise.What happens if the government imposes a price ceiling?The market is experiencing excess demand when the government imposes a price ceiling of $40. The price ceiling is lower than the equilibrium price of $60, and as a result, there is more demand than there is supply.

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The purpose of a SWOT analysis is to identify an organization's internal strengths and weaknesses and external opportunities and threats.

What is a SWOT analysis? A SWOT analysis is a strategic planning method used to evaluate an organization's strengths, weaknesses, opportunities, and threats. SWOT is an acronym for the terms:

SWOT analysis is an essential tool for developing a long-term business strategy. It will help an organization to recognize its strengths and weaknesses and plan for the future accordingly. By assessing the opportunities and threats in the external environment, the company will make informed business decisions that increase its chances of success.

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SWOT analysis is a valuable tool in developing a change strategy as it helps organizations assess their internal strengths and weaknesses, as well as external opportunities and threats. This analysis provides a comprehensive understanding of the current state of the organization and the environment in which it operates, enabling informed decision-making for change initiatives.

Strengths: By identifying internal strengths, such as unique capabilities, resources, or expertise, organizations can leverage them to support the change strategy. These strengths can be harnessed to build on existing advantages and facilitate a smooth transition.

Weaknesses: Recognizing internal weaknesses allows organizations to address potential obstacles or limitations that may impede the change process. By understanding these weaknesses, organizations can develop strategies to mitigate them or allocate resources to overcome challenges.

Opportunities: Assessing external opportunities helps organizations identify potential areas for growth, innovation, or market expansion. By aligning the change strategy with these opportunities, organizations can capitalize on favorable conditions and enhance their competitive position.

Threats: External threats pose risks and challenges that need to be considered in the change strategy. By evaluating threats such as market competition, regulatory changes, or technological advancements, organizations can proactively address them and develop contingency plans.

Overall, SWOT analysis provides a structured framework for organizations to evaluate their current situation and make informed decisions about change initiatives. It helps identify areas of focus, prioritize actions, and develop strategies that align with the organization's strengths and opportunities while addressing weaknesses and mitigating threats.

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To convince someone to sell their house, the median should be used. This is because the selling price for homes in 2021 is skewed to the right.

Since the data is skewed to the right, it means that there are few homes that are sold for a higher price than the rest, which means that the mean value may not be accurate.

The median is the middle value of the data set. It is the value that lies in the middle when the data is arranged in order of increasing or decreasing values.

Therefore, it is not affected by the extreme values.

The median is the most appropriate measure to use when the data is skewed or contains extreme values, and it provides a better representation of the central tendency of the data. Thus, the median would be a better measure to use when convincing someone to sell their house.

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Devaki is a new compliance manager. She is reading about various regulations to determine which ones apply to her industry. The law that applies specifically to consumer data that originates in Europe is the General Data Protection Regulation (GDPR).

The General Data Protection Regulation (GDPR) is a regulation that came into effect in the European Union (EU) in May 2018. It replaces the Data Protection Directive of 1995. The GDPR governs the collection, storage, and use of personal data by companies and other entities that do business in the EU or collect personal data from EU citizens.

It provides EU citizens with greater control over their personal data, including the right to access, correct, and delete it. The GDPR also imposes heavy penalties on companies that violate its provisions, with fines of up to €20 million or 4% of a company's annual global revenue, whichever is greater.

So, the law that applies specifically to consumer data that originates in Europe is the General Data Protection Regulation (GDPR).

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The meeting between Scοtt and his subοrdinates was intended tο fulfil the cοmmunicatiοn functiοn knοwn as "infοrmatiοn sharing."

This functiοn invοlves exchanging infοrmatiοn between individuals οr grοups, with the gοal οf prοviding relevant and useful infοrmatiοn tο thοse whο need it. In this case, Scοtt likely wanted tο share impοrtant updates οr annοuncements with his team, οr perhaps discuss prοgress οn οngοing prοjects οr tasks.

Effective infοrmatiοn sharing is a critical aspect οf effective teamwοrk and cοllabοratiοn, as it helps tο ensure that everyοne is οn the same page and has the infοrmatiοn they need tο make infοrmed decisiοns and take apprοpriate actiοns.

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The statement "In an auto manufacturing company, installing a windshield on the assembly line represents a job task" is true.

An assembly line is a process or production system in which a series of workers and equipment are used to produce an item in a progressive manner. At each point, the item is processed or altered, and then the product moves to the next stage on the production line. This concept is based on the notion that any item, such as a vehicle or a smartphone, can be broken down into smaller, simpler components that can be assembled in a specific sequence by workers and equipment.

An assembly line is a production method that divides a product into several simple steps, allowing unskilled employees to work on various portions of the product. In an auto manufacturing company, the assembly line method is commonly used.

A job is a task, role, or function that is assigned to a person or team to accomplish. It is the act of carrying out a specific task or work on behalf of an organization or oneself. In an organization, employees are usually assigned tasks and activities that are required to be completed on a regular basis. The assigned tasks should be completed within a specified time frame and according to specific instructions. In an auto manufacturing company, installing a windshield on the assembly line represents a job task.

Thus, the given statement is true. The installation of a windshield on the assembly line is a task that is assigned to the employees who are working on the assembly line.

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Studies have shown that technical services take an average of 4 hours longer than specified to complete an extension. This includes any additional testing and implementation required for your extension.

In general, the amount of time spent on technical services versus specifications for product extensions can vary widely depending on the complexity and nature of the extensions. For simpler extensions, the time spent on specifications may be relatively short compared to the technical services required to implement the extension, while for more complex extensions, there may be a greater emphasis on detailed specifications to ensure that the technical services are properly scoped and executed.

Therefore, it is difficult to provide a definitive answer to your question without additional information about the products and extensions in question.

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The value today of the following cash flows is $6,711.35 at an interest rate of 5.9 percent. The value of the year 3 cash-flow is $7,938.44.

For the value of the year 3 cash-flow

PV is the present value

FV is the future value is the interest rate

n is the number of periods

The value of the year 3 cash-flow,

[tex]PV = FV / (1 + r)n\\[/tex]

[tex]FV = PV x (1 + r)n\\[/tex]

[tex]FV = $6,711.35 x (1 + 0.059)3\\[/tex]

[tex]FV = $7,938.44\\[/tex]

Therefore, the value of the year 3 cash-flow is $7,938.44.

Cashflow refers to the movement of money in and out of a business over a specific period, typically a month or a year.

It represents the amount of cash a business generates from its operations, investments, and financing activities, and is essential for managing a company's financial health and stability.

Positive cash flow means that the business is generating more cash than it spends, while negative cash flow means that the company is spending more cash than it is earning.

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The statement "a clothing store may want to begin offering clients a store charge account in order to increase data mining resources and customer retention." is True.

A store charge account can be an effective way for a clothing store to increase data mining resources and customer retention. By offering customers a store charge account, the store will be able to collect data on their buying habits and preferences, which can be used for targeted marketing strategies. Additionally, customers who have store charge accounts are more likely to return to the store, as they can take advantage of special promotions and discounts.

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The opening to a speech on project management illustrates the attention strategy for helping audience members listen and learn.

An attention strategy is a method of capturing and retaining the audience's attention. The opening line of a speech, often referred to as the "attention grabber," is an example of an attention strategy. The purpose of an attention strategy is to catch the audience's attention and motivate them to listen to the speech from start to finish.

This strategy piques the audience's interest and engages them, making them eager to learn more. The opening to a speech on project management illustrates the attention strategy for helping audience members listen and learn. The speech begins by equating project management to money management, implying that the principles of managing a project are the same as those of managing money.

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The five Cs: are capacity, capital, collateral, conditions, and character while requesting a business loan.

Credit is the trust that permits one party to give money or resources to another party, wherein the second party does not immediately reimburse the first party (thereby creating a debt), but instead promises to pay back or return those resources (or other materials of equal value) at a later time.

The Latin verb credit, which means "one believes," is the source of the word credit.

Property, commitments kept, or performances are all examples of the first party's resources.

Think about the 5 Cs when you apply for a business loan: capacity, capital, collateral, conditions, and character.

The most crucial factor is capacity, or your ability to pay back the loan.

Therefore, the five Cs: are capacity, capital, collateral, conditions, and character while requesting a business loan.

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Complete question:

What are the “five C’s of credit”?

Answer:

"Courage" is not one of the five C's of credit.

Explanation:

An LDC is a country that faces numerous challenges in terms of economic development, and characteristics such as capital flight, the vicious circle of poverty, and a lack of entrepreneurs are common. (option d).

To answer your question, among the given options, "d) all of the answers are correct" is the characteristic of an LDC. Let's discuss why.

Firstly, capital flight is a common occurrence in LDCs. It refers to the movement of financial capital from an LDC to a developed country, resulting in a loss of resources and investment opportunities.

Secondly, the vicious circle of poverty is another characteristic of LDCs. This refers to a situation where poverty begets poverty, and a lack of resources and opportunities results in low economic growth, poor education and healthcare, and social inequality.

Finally, LDCs often lack entrepreneurs, who are crucial for economic development. Entrepreneurs are individuals who take risks to start and manage new businesses, creating jobs and generating economic growth.

So, the correct option is (d).

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A human resource approach involves developing relationships between employees and their managers, encouraging open communication, giving employees more control over their work, and creating an environment where everyone has a sense of ownership in their work. Therefore the correct option is C.

The other three options - leadership authority, reutilization of tasks, and a focus on task-objectives - are all components of a successful team management system, but they should not be the primary focus when taking a human resource approach.

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Option (a), The Fair Debt Collection Practices Act (FDCPA) does not grant debtors the opportunity to file for bankruptcy.

Debtor harassment by creditors: In more than 40% of all claimed FDCPA violations, calls to the debtor were made nonstop in an effort to harass them.

The Fair Debt Collection Practices Act forbids debt collectors from making any false, dishonest, or misleading assertions in order to collect the debt. Debt collectors are forbidden from making false statements regarding, among other things, the size of the debt. Whether the restrictions period has passed.

Clients can restrict the ways in which collectors can get in touch with them. Under the revised FDCPA, consumers continue to have the option to halt any debt collector interactions. Also, with certain limitations, you can suspend communication through a certain channel.

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When introducing a new product to the marketplace, if a firm sets price similar to those of competitors, they are following a strategy of price parity or price matching.


Price parity or price matching is a pricing strategy used by firms in order to increase their sales and gain a competitive edge.

It is a form of pricing where a firm sets their price to match the competitors. This could be done by monitoring the competitors’ prices, or setting the prices at the same level as the competitors. By pricing at the same level as competitors, the firm is able to remain competitive, while still retaining their profit margins.


This strategy also helps firms maintain their market share. By keeping their prices close to the competition, firms are able to increase their customer base, since customers are more likely to purchase a product if the price is similar to their competitors.

This strategy also helps firms build their brand, as customers will begin to associate their brand with the same price as their competitors.


Overall, price parity or price matching is a useful strategy for firms when introducing a new product to the marketplace.

By pricing their product similarly to the competitors, firms are able to remain competitive and maintain their market share. This strategy can help increase sales and build their brand.

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