Answer:
A. Let the customer finish complaining, then explain to her why she is having the issue.
Explanation:
In dealing with customers it is important that conflicts is on de-escalation in such a way that the customer is satisfied after the transaction and does not feel bad about the incident.
In the given scenario the customer caused the issue but it is important to listen to their complaint and get clarity on the situation.
Cutting the customer short because a similar situation occurred in the past may not reveal all issues. So it is better to hear the customer's full complaint.
Then we need to explain to the customer why the customer is having the issue without emphasising they are wrong.
This will reduce bad feelings on the part of the customer
The difference between the actual quantity and the standard quantity, multiplied by the standard price, is the:
Answer:
the material quantity variance
Explanation:
As we know that
Material quantity variance is
= (Standard quantity - actual quantity) × standard price
This represent that the difference between the standard quantity and the actual quantity should be multiplied with the standard price is known as the material quantity variance
Therefore as per the given situation, the material quantity variance is the answer
Hence, the same is to be considered
Which of the following are requirements for a valid power of attorney to be accepted and used in conjunction with the offering of financial products in an H&R Block office?
A.) The Power of Attorney must include the name of the Principal and Agent.
B.) Proper identification must be obtained for the Principal and Agent.
C.) Both the Principal and Agent must be the legal age of majority.
D.) The Power of Attorney must meet the requirements of state law where written.
E.) All of the above.
Answer: E.) All of the above.
Explanation:
For the power of Attorney to be valid it needs to include certain things such as the names of both the Principal and the Agent who is to obtain the power. Both the principal and the agent must be properly identified as well.
They should also both be of a legal age of majority in the state where the agreement is being written. Finally, the Power of Attorney must not break any State law as relates to it in the state it was drafted.
It should be noted that the requirements for a valid power of attorney to be accepted and used in conjunction with the offering of financial products in an H&R Block office are;
The Power of Attorney must include the name of the Principal and Agent.Proper identification must be obtained for the Principal and Agent. Both the Principal and Agent must be the legal age of majority.The Power of Attorney must meet the requirements of state law where written.According to the given question, we are to discuss the requirements for a valid power of attorney to be accepted and how it works.
As a result of this we can see that Power of Attorney must include the name of the Principal and Agent and Principal as well as the Agent needs to have legal age of majority.
Therefore, all of the options are correct because, Power of Attorney must include the name of the Principal and Agent.
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Jimmy has $167,933 accumulated in a 401K plan. The fund is earning a low, but safe, 3% per year. The withdrawals will take place at the end of each year starting a year from now. How soon will the fund be exhausted if Jimmy withdrawals $31,000 each year
Answer:
6 years
Explanation:
Rate = 3%
PMT = 31,000
PV = -167,933
FV = 0
Using the MS Excel Nper function
How soon the fund will be exhausted = Nper(Rate, PMT, -PV, FV)
= Nper (3%, 31,000, -167,933, 0)
= 6.0000255
= 6 years
Thus, it will take 6 years for the fund to be exhausted
Which of the following investors would likely prefer a cash dividend over a stock dividend?
a. Layton prefers when companies let him decide how to benefit from his dividends.
b. Kylie is a high-income earner and prefers to avoid additional taxes this year.
c. Harriett is more focused on long-term outcomes than short-term ones when it comes to investing.
d. Enrique subscribes to the "bird in the hand"theory when it comes to dividends.
Answer:
d. Enrique subscribes to the "bird in the hand "theory when it comes to dividends
Explanation:
Cash that is ready to use is better than having other assets that need to be converted into cash to be enjoyed later. This is the simple explanation of the "bird in the hand" theory. An investor who subscribes to this theory will highly likely prefer a cash dividend over a stock dividend.
Penney Fashions is adding a new line of shoes to the company portfolio and has the following information: the expected market return is 13%, the risk-free rate is 3%, and the expected return on the new project is 11%. What is the beta of the project?
Answer:
0.80
Explanation:
Based on the Capital Asset Pricing Model(CAPM), the formula for determining the expected return on the project stated below can be used to determine the beta of the project, whereby the formula is rearranged such that the project beta is made the subject of the formula:
expected return=risk-free rate+beta*(market return-risk-free rate)
expected return on the project=11%
risk-free rate=3%
beta=the unknown
market return=13%
11%=3%+beta*(13%-3%)
11%=3%+beta*10%
11%-3%=beta*10%
8%=beta*10%
beta=8%/10%=0.80
A company has an unfavorable direct materials quantity variance. A possible reason for this variance is that:
a. the direct-material price variance is favorable.
b. the total direct-material variance is unfavorable.
c. the total direct-material variance is favorable.
d. the direct-labor efficiency variance is unfavorable.
e. any of the other answers can occur.
Answer:
e. any of the other answers can occur.
Explanation:
The reason for the decision above is variances are not dependent on the direct material quantity variance and the calculation of all is differ. We also know the total direct material variance is total of material quantity & price variance that is because total variance may be favorable or unfavorable. And the option(d) direct labor efficiency variance do not relate with material variance.
After the USA introduces a tariff in the market for gigastraps, the price of gigastraps in the USA will:A. decrease.B. increase.C. remain the same.D. change in an indeterminate manner.
Answer: increase
Explanation:
A tariff is a tax that is imposed by the government of a particular country on imported goods brought into the country from other countries. A tariff is usually used to protect the infant industry of the domestic economy.
Since USA introduces a tariff in the market for gigastraps, the price of gigastraps in the USA will increase. The tariff will bring about an increase in cost on the part of the producers of gigastraps which will in turn, lead to a rise in the price of gigastraps in USA.
In what order do managers typically perform the managerial functions?
Coronado Industries produces face cream. Each bottle of face cream costs $11 to produce and can be sold for $15. The bottles can be sold as is, or processed further into sunscreen with an additional cost of $16 each. Coronado Industries could sell the sunscreen bottles for $21 each.
A. Face cream must be processed further because it increases profit by $3 each.B. Face cream must be processed further because its profit is $9 each.C. Face cream must not be processed further because costs increase more than revenue.D. Face cream must not be processed further because it decreases profit by $1 each.
Answer:
c
Explanation:
Profit = Total revenue - cost
Profit if bottle is sold as face cream = $15 - $11 = $4
Profit is bottle is sold as sunscreen = $21 - ($16 + $11) = $-6
Processing the bottle further into sunscreen increases costs more than revenue and thus should not be processed further
The Maybe Pay Life Insurance Co. is trying to sell you an investment policy that will pay you and your heirs $26,000 per year forever. If the required return on this investment is 5.3 percent, how much will you pay for the policy
Answer:
$490,566.04
Explanation:
Calculation for how much will you pay for the policy
Using this formula
Present value of perpetuity= Investment policy Annual inflows/ Required rate of return
Let plug in the formula
Present value of perpetuity=$26,000/0.053
Present value of perpetuity=$490,566.04
Therefore the amount that you will pay for the policy is $490,566.04
A web interface which represents integrated personalized business content delivered to senior managers is
Answer:
Web portal
Explanation:
A web portal, simply called a portal, is a specifically designed website that provides specific and relevant information to its users. The information is accessed from a single interface. A portal serves as a reference point or a collection of categorized content.
In an organization, a web portal can be designed to present content relevant to senior managers only. The portal allows the senior managers to search, navigate and apply content relevant to their duties from a single interface point
Examine the credit terms below
Interest Rates and Interest Charges
0% introductory APR for 10 months.
Annual Percentage Rate (APR) for purchases after that, your APR will be 10.99%, 15.99%, or 17.99% based on your creditworthiness. This APR will vary with the market, based on the Prime Rate.
Why would the lender offer a lower introductory APR for 10 months?
To reduce its profits
O To eliminate its risk
To entice consumers to use its credit card
To encourage consumers to apply for secured loans
Answer:
To entice customers to use it's credit card
Explanation:
Credit Card companies use tactics like this because it sounds more appealing then having to start paying immediately. This gives them an advantage over other companies that don't offer this making more people want to use their credit card.
In the above situation, the lender is offering a lower introductory APR for ten months to entice the consumers to use its credit card.
What is a credit card?A credit card is a form of plastic and digital money, which is used to pay for the purchases of the cardholder against the credit limit offered to the consumers.
APR is the rate at which the interest rate charged to the credit card holders in case of defaulted or late repayments. Low APR is attractive for the consumers as they can get to use a credit limit.
Hence, option C holds true regarding a credit card.
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For Year 2 Daisy Corporation reported net income of $60; net sales $800; and average shares outstanding 6. There were no preferred stock dividends. What were the Year 2 earnings per share for Daisy
Answer:
$10
Explanation:
Daisy corporation reported a net income of $60
Net sales of $800
Average shares outstanding of 6
Therefore the earnings per share of Daisy corpora tion on year 2 can be calculated as follows.
= net income/Average shares outstanding
= $60/6
= $10
A purchase of a pair of Italian designer jeans by a resident of Brazil would be considered an when counting GDP in Brazil. As a result, this purchase would be Brazilian GDP. A purchase of a bathing suit made in Brazil and sold in Canada would be considered an for Brazilian GDP, which would be Brazilian GDP:_________
Answer:
A purchase of a pair of Italian designer jeans by a resident of Brazil would be considered an import when counting GDP in Brazil. As a result, this purchase would be deducted from Brazilian GDP. A purchase of a bathing suit made in Brazil and sold in Canada would be considered an export for Brazilian GDP, which would be added to Brazilian GDP.
Explanation:
Note: This question is not complete as the gaps in its ared omitted. The complete question is therefore provided before answering the question as follows:
A purchase of a pair of Italian designer jeans by a resident of Brazil would be considered an when counting GDP in Brazil. As a result, this purchase would be Brazilian GDP. A purchase of a bathing suit made in Brazil and sold in Canada would be considered an for Brazilian GDP, which would be Brazilian GDP.
The explanation of the answer is now provided as follows:
In economics, the GDP of a country can be measured using the expenditure approach using the following formula:
GDP = C + G + I + (X - M) ......................... (1)
Where;
GDP = gross domestic product
C = consumption
G = government spending
I = Investment
X = exports
M = Imports
From equation (1), it can be seen that exports are added to the GDP of the country while imports are deducted from its GDP.
Therefore, a purchase of a pair of Italian designer jeans by a resident of Brazil would be considered an import when counting GDP in Brazil. As a result, this purchase would be deducted from Brazilian GDP. A purchase of a bathing suit made in Brazil and sold in Canada would be considered an export for Brazilian GDP, which would be added to Brazilian GDP.
If you want your employees to resolve conflict cooperatively, what type of norms would you try to influence or create?
Answer: Agreeable conflict management norm
Explanation:
Based on the forms of different norms that we have in resolving conflict, we should note that:
The active norm is an open manner of resolving conflict; the passive norm avoids the conflict as the conflict will be addressed while the agreeable norm is a cooperative way of resolving of conflict.
Therefore, the answer will be Agreeable conflict management norm.
Charley Davison Inc. produced 10,000 motorcycles last year and sold 9,000 of them each for $18,000/bike. Variable cost was $13,000/bike. Fixed cost was $25 million and it had no debt. Assume no profits tax. It paid out all profits as dividends. Which of the following are true?
a. Profits = $20 million
b. Profits = $25 milion
c. Piotits-513 million loss)
d. Change in cash= -S20 million
e. Change in cash= -$25 million
f. Change in cash =- $13 million
Answer:
a. Profits = $20 million
Explanation:
The computation is shown below
Total revenue is
= Number of bikes sold × sale price of a bike
= 9,000 × 18,000
= $162,000,000
Total costs = fixed costs + variable costs
where,
Fixed costs = $25 million or $25,000,000.
And,
The Variable cost for the bikes sold is
= number of bikes sold × variable cost per bike
= 9000 × 13000
= $117,000,000
So, the total costs is
= $25,000,000 + $117,000,000
= $142,000,000
Now
Profit = total revenue - total cost
= $162,000,000 - $142,000,000
= $20,000,000
Hence, the correct option is a.
Which answer best illustrates what trade-offs are?
A 40% increase in price led the quantity supplied of bicycles in a competitive market to increase from 320.00 to 350.00.
What is the price elasticity of supply for bicycles?What is the best description of the price elasticity of supply for bicycles?A. inelastic
B. elastic
C. normal
D. unitary elastic
Answer:
A. inelastic
Explanation:
Price elasticity of supply = Percentage change in Quantity supplied / Percentage change in price
% change in Quantity supplied = (350.00-320.00) / 350.00
% change in Quantity supplied = 0.08571429
% change in Quantity supplied = 8.57%
Price elasticity of supply = 8.57/40
Price elasticity of supply = 0.21425
Conclusion: The price elasticity of supply is inelastic because the elasticity is below 1.
What is the margin of safety (in sales) when a business has sales of $485,000, sales of $225,000 at break-even point, and unit selling price of $55
Answer:
Margin of safety= $260,000
Explanation:
Giving the following information:
Sales= $485,000
Break-even point in dollars= $225,000
To calculate the break-even point in sales dollars, we need to use the following formula:
Margin of safety= (current sales level - break-even point)
Margin of safety= 485,000 - 225,000
Margin of safety= $260,000
The future value of a dollar
1. increases with lower interest rates
2. increases with higher interest rates
3. increases with longer periods of time
4. decreases with longer periods of time
Answer:
C. 2 and 3
Explanation:
Note: Options to the question are as follows "A. 1 and 3 , B. 1 and 4, C. 2 and 3, D. 2 and 4.
FV = PV(1 + r)^t
Future value of a dollar is the value of a dollar if it earns a certain interest fro a specified time. Future value increases with an increase in interest rates and time. Conversely, it decreases with a decrease in interest rates and time.
Thus, Option c is correct.
On January 1, 2020, Sandhill Co., a calendar-year company, issued $1044000 of notes payable, of which $261000 is due on January 1 for each of the next four years. The proper balance sheet presentation on December 31, 2020, is:
Answer:
Current liabilities, $261,000; Long-term Debt $783,000
Explanation:
Based on the information given we were told that the company issued the amount of $1044000 of notes payable in which the amount of $261000 was due on January 1 for each of the next 4 years based on this the proper balance sheet presentation on December 31, 2020 will be:
Current liabilities $261,000
Long-term Debt $783,000
($1044000-$261000)
Therefore The proper balance sheet presentation on December 31, 2020, is:Current liabilities, $261,000; Long-term Debt $783,000
Which of the following molecules has the highest boiling point?
a. CH4
b. BH3
c. NH3
d. SH2
Answer: c. NH3
Explanation:
Ammonia(NH3) has the highest boiling point at -33.34 °C while Methane (CH4) has a boiling point of -161.6 °C and Hydrogen sulfide (SH2) has a boiling point of -60 °C.
This is because Ammonia can form strong hydrogen bonds but which makes it harder to boil than the others.
Mr. Jagger is purchasing a $3,000,000 home by borrowing 80% of the purchase price. His loan terms are: 15 years amortization, monthly payments, 5.00% annual interest rate. The monthly payment will be: a. $18,979.05 b. $18,599.47 c. $18,409.68 d. $19,358.63 3.488 points
Answer:
Monthly payment= $18,979.05
Explanation:
Giving the following information:
Loan (PV)= 3,000,000*0.8= $2,400,000
Monthly interest rate (i)= 0.05/12= 0.00416667
Number of periods (n)= 15*12= 180 months
To calculate the monthly payment, we need to use the following formula:
Monthly payment= (PV*i) / [1 - (1+i)^(-n)]
Monthly payment= (2,400,000*0.00416667) / [1 - (1.00416667^-180)]
Monthly payment= $18,979.05
What is the maximum amount a firm should pay for a project that will return $15,000 annually for 5 years if the opportunity cost is 10%
Answer:
$56,861.80
Explanation:
The maximum price an investor would pay an investment today is the present value of the investment's future cash flows discounted by the opportunity cost of capital of 10%.
Present value of a future cash flow=future cash flow/(1+cost of capital)^n
n refers to the period in which the cash flow is expected , for instance,for year 1 cash flow n is 1, 2 for year 2 and so on.
PV=$15,000/(1+10%)^1+$15,000/(1+10%)^2+$15,000/(1+10%)^3+$15,000/(1+10%)^4+$15,000/(1+10%)^5
PV=$56,861.80
Suppose a company earns a profit this year and has a dividend payout ratio of one half. What does this mean?
a. it will have no retained earnings
b. Its book value at the beginning of next year will be less than that of this year
c. It will not pay out all its earnings as dividends
d. All the above
Answer:
C
Explanation:
The dividend payout ratio is the ratio of dividends paid to shareholders in proportion to net income
Payout ratio = dividends / net income
If dividend payout ratio of one half, it means that only half of net income is paid as dividends
Maple Farms, Inc. v. City School District of Elmira. Read the summary of the court opinion. Could something like this bankrupt a company? Do you agree with the decision? Why? How does a company avoid this type situation?
The correct answers to these open questions are the following.
Maple Farms, Inc. v. City School District of Elmira.
Could something like this bankrupt a company?
Yes, it can, if the proper forecast were not done taking into consideration all of the possible variables at medium and long-range.
Do you agree with the decision?
It was a tough decision because the court declared in its decision that the performance was not impracticable, as Maple Farm Inc indicated when decided to break the contract.
In strict theory, I agree with the court's decision because the explanation was that an "impractical" occurred when an event happened totally unexpected. And in this case, Mapple Farm Inc could have taken extra provisions knowing that milk had a 10% increase the last year and had the chance of more increases in the present year.
That is how a company can avoid this type of situation. Taking better provisions, contemplating all kinds of variables, knowing that in the future, something unexpected can happen and could be prevented with the proper forecast.
What is the total amount of cash dividends paid to common stockholders for the years ended (a) September 30, 2017, and (b) September 24, 2016
Answer:
Note: Missing question but the full question is attached as picture below
The Cash dividends paid to common stockholders can be obtained the financing activities section of the Consolidated statement of cash flows tagged (Payments of dividends and dividends equivalents)
Cash dividend paid
Common stock issued and outstanding Cash dividends
(a) September 30, 2017 $12,769,000,000
(b) September 24, 2016 $12,150,000,000
Caspian Sea Drinks is considering buying the J-Mix 2000. It will allow them to make and sell more product. The machine cost $1.92 million and create incremental cash flows of $580,127.00 each year for the next five years. The cost of capital is 9.52%. What is the internal rate of return for the J-Mix 2000?
Answer:
15.54 %
Explanation:
The Internal Rate of Return (IRR) is the Interest rate that will make the present value of Cash Flows equal to the price or initial investment.
Step 1
First determine the summary of Cash Flow of the project.
The Projects` cash flows are as follows :
Year 0 = $1,920,000
Year 1 = $580,127.00
Year 2 = $580,127.00
Year 3 = $580,127.00
Year 4 = $580,127.00
Year 5 = $580,127.00
Step 2
Calculate the IRR.
From this point i will use a Financial Calculator. The Function to use is the CFj for uneven Cash Flows.
($1,920,000) CFj
$580,127.00 CFj
$580,127.00 CFj
$580,127.00 CFj
$580,127.00 CFj
$580,127.00 CFj
Shift IRR/YR 15.5415 or 15.54 %
Conclusion :
The internal rate of return for the J-Mix 2000 is 15.54 %
You are given an annuity-immediate with 11 annual payments of 100 and a final balloon payment at the end of 12 years. At an annual effective interest rate of 3.5%, the present value at time 0 of all the payments is 1,000. Using an annual effective interest rate of 1%, calculate the present value at the beginning of the ninth year of all remaining payments.
Answer:
The present value at the beginning of the ninth year of all remaining payments is 316.09
Explanation:
It is assumed that it is an ordinary annuity.
First, we need to calculate the final payment.
Use the following formula to calculate the final payment
Final Payment When an annuity is ordinary
Final payment = fv(rate,nper,pmt,pv) * (1+3.5%)
Where
rate = 3.5%
nper = 11
pmt = 100
pv = -1,000
Placing values in the formula
Final payment = fv(3.5%,11,100,-1000)*1.035
Final payment = $150.87
Now calculate the present value at the beginning of the ninth year of all remaining payments.
Present Value = ( Ninth payment / ( 1 + interest rate )^9 ) + ( Tenth payment / ( 1 + interest rate )^10 ) + ( Eleventh payment / ( 1 + interest rate )^11 ) + ( Final payment / ( 1 + interest rate )^11 )
Present Value = ( 100 / ( 1 + 3.5% )^9 ) + ( 100 / ( 1 + 3.5% )^10 ) + ( 100 / ( 1 + 3.5% )^11 ) + ( 150.87 / ( 1 + 3.5% )^11 )
Present Value = 73.37 + 70.89 + 68.49 + 103.34
Present Value = 316.09
Dani's just paid an annual dividend of $6 per share. What is the dividend expected to be in five years if the growth rate is 4.2%
Answer:
the dividend expected in five years is $7.37
Explanation:
The computation of the dividend expected in five years is as follows;
As we know that
Future value = Present value × (1 + rate of interest)^time period
Dividend at year 5 = $6 × (1.042)^5
= $6 × 1.228396569
= $7.37
Hence, the dividend expected in five years is $7.37
The same is to be considered